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Contact Center and CXLessons Learned in Communication Resilience
As many continue to experience the impact of the global CrowdStrike outage, such compelling events underscore a vital truth for enterprises: even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures. Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts. -
Digital TransformationHow Technology Can Assist in Telehealth E-Consultations
Digitalization of the healthcare sector in Germany has a saving potential of 42bn € p.a., according to McKinsey. McKinsey says that one of the most significant portions is seen in E-Consultation, with a potential of 5,7bn € p.a. -
Digital TransformationHow Technology Can Assist in Telehealth E-Consultations
Digitalization of the healthcare sector in Germany has a saving potential of 42bn € p.a., according to McKinsey. -
CollaborationMaking Hybrid Work Successful: Strengthening Your Tech Stack
A recent survey shows that nearly seven in ten US workers prefer the option of a hybrid work model, meaning companies that are laser-focused on the Return-To-Work (RTO) movement without flexibility are losing out on top talent. -
Contact Center and CX3 Tips to Transform Your Contact Center Customer Experience
Contact centers are the unsung heroes of customer experience (CX), turning unhappy clients into brand advocates, gathering important audience data, and enhancing the company image. -
Digital Transformation5 Ways Mitel Aligns Portfolio and Future Innovations
In October 2023, Mitel surprised the Unified Communications (UC) market by acquiring Unify and assuming the most extensive installed base of UC seats. -
CultureCelebrating Mitel’s Month of Service: A Tribute to Mitel Serves Volunteers
A core tenet of Mitel’s values is believing in the power of giving back and positively impacting the communities we serve. -
CollaborationThe Future of Business Communications: Insights from Mitel CMO Eric Hanson
With a legacy of innovation spanning five decades, Mitel is well-positioned to help organizations navigate the challenges and opportunities of the modern workplace. -
IntegrationsEnhancing Frontline Efficiency: Mitel's Newest Integrations and Solutions
It’s no surprise that we are passionate about unified communications (UC) and are focused on delivering hybrid cloud, vertical solutions, and offerings that improve the efficiency of frontline workers in those target verticals.