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Mitel NewsGig Work Expands Across Industries – and UCC Technology Is a Rockstar
Freelance work isn’t new, but recently it hit the main stage as more workers and businesses embrace the gig economy. A whopping 36% of employed Americans identified as independent workers in 2022 – up from 27% in 2016. -
Compliance8 Ways Financial Services Can Be More Innovative in CX
The pressures of the ongoing shift to a digital-first strategy force financial organizations to improve operational efficiency, reduce costs, and provide a best-in-class customer experience (CX). -
Collaboration7-Step Onboarding Checklist for Reinventing and Making Hybrid Work Easier
The COVID-19 outbreak “forced” many companies to allow employees to work remotely or through hybrid work models. -
Guest InsightsWhy Are Hotels Home to Some of the Most Serious Cyberattacks?
The hospitality industry prides itself on offering personalized experiences to its guests. To facilitate these experiences, however, hotels, resorts, and cruise ships collect personally identifiable information (PII), from mobile phone numbers to driver’s license numbers. All this PII data makes hospitality providers a desirable target for cybercriminals that profit from re-selling this data on the dark web or holding it hostage via ransomware. -
Customer SuccessWhy Customer Lifecycle Management is Critical for Unified Communications Success
In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors. -
CultureCelebrating 50 Years of Mitel Excellence
This June marks Mitel’s 50th anniversary, and we’re excited to celebrate a half-century of making landmark innovations and connections in communications technology. While we’re always looking forward to the future, it’s also important to reflect on where we came from – and the people who make it all possible. -
Channel PartnersMitel Financial Services Partner Specialization 2023
Financial institutions face many challenges in today’s fast-paced and digitally-driven economy. Cybersecurity, data management, compliance, seamless integration, and evolving customer expectations are among the top concerns. Customers demand personalized, convenient, and seamless experiences across various channels. Addressing these challenges requires financial institutions to be agile, innovative, and forward-thinking. They must embrace emerging technologies, collaborate with industry experts, and continuously invest to stay competitive, secure, and compliant. -
Contact Center and CXHow Tech Navigates Hospitality’s 'Help Gap'
As leisure travel returns to its pre-pandemic levels, the hospitality industry has reason to rejoice. The pent-up demand for travel has exceeded expectations, with analysts predicting a full recovery for the industry sooner than expected. As guests return, however, they’ll be greeted by more technology as part of their guest experience. With many hotels and cruise ships still facing labor shortages, artificial intelligence (AI) and digital technology are used to bridge the gap between the growing demand for personalized experiences and a shrinking pool of people to deliver them. -
CultureThe Return-to-Office Era Is Here, but Who’s Ready to Go Back?
When it comes to working in an office, the “new normal” is starting to look a lot like the “old normal” – at least, it would if certain major employers had their way with a renewed return to office (RTO) mandates. Even companies like Disney, JPMorgan Chase, and Amazon, which had previously allowed remote or hybrid work schedules, are now pushing for more in-person days each week.