The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Latest Posts

Consumers rely on their mobile devices for everything, providing valuable information about their buying habits that can be leveraged to offer a better customer experience and increased profits, but only when that information is contextualized and used strategically.

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News & Trends | June 24, 2019

Giving back to the communities where we live and work is crucial. One outstanding organization Mitel continues to serve is Christie Lake Kids, an Ottawa non-profit that provides free summer camp and other programs to hundreds of underprivileged Ottawa area kids. Learn more about their mission.

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Build effective teams better and unleash your organization’s full collaborative potential by integrating AI into your systems and processes.

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Business VoIP | June 21, 2019

You’ll know the time’s come to invest in a cloud contact center by recognizing these six signs.

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News & Trends | June 20, 2019

With the historic Mitel & MLB® Present London Series just a few weeks away, we tested attendees at the 2019 UC Expo in London on their baseball knowledge. See how they did in two short videos.

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Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here’s how to get started.

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Fans want ticketing to be simple. Unified communications delivers on their expectations, so you get people in, seated and ready to enjoy the show in no time.

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Uniting artificial intelligence with collaboration has the power to unleash a host of tribal knowledge that can be swiftly leveraged to save time and resources on new, similar projects.

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Business VoIP | June 12, 2019

Learn how three companies improved their customer experience with business VoIP, leveraging call center metrics to reduce wait times, provide better service and improve their customers’ experience.

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To provide the flexibility contact center agents want and the cost-effective operations business leaders expect, lean on workforce management technology to make agent scheduling simple.

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