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To help meet its needs as a growing telecom services provider, Hub One realized that it needed a more scalable and reliable communications platform to help it move to the next level. According Patrice Bélie, General Director/CEO, Hub One recognized early on that the cloud would be the best way forward to run its network. In 2011, the company selected Mitel as its cloud IP telephony provider, and now both resells and uses Mitel’s unified communications, telephony cloud services, devices and applications for business customers.
For example, Hub One uses MiVoice Business as its core private cloud solution across both French and Dutch Airports. Patrice Bélie notes that, “Thanks to Mitel we have grown so that the airport market now represents only half of our business.” Avis and the French Grand Chancery of the Legion of Honor are some of the prestigious brands that Hub One serves using Mitel cloud solutions.
Ability to scale up or down during peak periods and on an ad hoc basis
Boosted productivity from powerful collaboration solutions
Remote workers feel more connected and less isolated
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.
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Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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