By easily combining your Microsoft Teams account with a Mitel call control platform, you will have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips.
Click to Dial
Direct Routing
Hunt Groups
Call Routing
Presence
Video Meetings
Softphone
Voicemail
Call History
CRM and Contact Center Integration
Direct Routing
A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment. Direct routing is available for MiVoice Business, MiCloud Flex, MiVoice Connect, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.
MiCollab Hotkey Dialing
Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number. MiCollab hotkey dialing is available for MiVoice Business, MiCloud Flex, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.
Call2Teams
Third-party solution that integrates a Mitel phone system with Office 365, enabling softphone functionality within the Microsoft Teams environment. Call2Teams is available for MiVoice Business, MiVoice MX-ONE and MiCloud Flex.
App Dialer
Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial. App dialer is available for MiVoice Connect and MiCloud Connect.
Web Extension
Our Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface. The web extension is available for MiVoice Connect and for MiCloud Connect.
Mitel Assistant
The Mitel Assistant is a bot that allows users to launch a MiTeam Meeting directly in the Microsoft Teams app through 1:1 or group chat. Users can download the Mitel Assistant in the Teams store and follow the bots prompts to get started.
Already using Microsoft Teams? We’ve made it even easier to add telephony to your Microsoft Teams interface. Included with the MiCloud Connect service plans, MiCloud Connect for Teams is simple to implement – just click to activate the feature in the admin portal, watch a short video and you’re ready to communicate! Get more out of your Microsoft Teams with MiCloud Connect.