Integrations
Works Well With:

Mitel for Microsoft Teams

Make the most of your investment in Microsoft Teams with a Mitel call manager

By easily combining your Microsoft Teams account with a Mitel call control platform, you will have access to the collaboration of Microsoft Teams with enterprise telephony features at your fingertips. 

KEY BENEFITS
Protect Your Investment
Get more out of Microsoft Teams collaboration by pairing it with an enterprise telephony solution.
 
Lower Your TCO
Integrated, advanced telephony such as call routing and hunt groups with no additional licensing. 
 
Talk to Your Customers
Have informed conversations with your customers with Mitel’s rich contact center and CRM integration options
 
Maximize Productivity
Keep users in one application with our click-to-dial and direct routing options.
 

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FEATURES

    • Click to Dial

    • Direct Routing 

    • Hunt Groups 

    • Call Routing

    • Presence

    • Video Meetings

    • Softphone

    • Voicemail

    • Call History 

    • CRM and Contact Center Integration

     

Direct Routing

A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment. Direct routing is available for MiVoice Business, MiCloud Flex, MiVoice Connect, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.

 

MiCollab Hotkey Dialing

Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number. MiCollab hotkey dialing is available for MiVoice Business, MiCloud Flex, MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400.

 

Call2Teams

Third-party solution that integrates a Mitel phone system with Office 365, enabling softphone functionality within the Microsoft Teams environment. Call2Teams is available for MiVoice Business, MiVoice MX-ONE and MiCloud Flex.

 

App Dialer

Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial. App dialer is available for MiVoice Connect and MiCloud Connect.

 

Web Extension 

Our Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface. The web extension is available for MiVoice Connect and for MiCloud Connect.

 

Mitel Assistant

The Mitel Assistant is a bot that allows users to launch a MiTeam Meeting directly in the Microsoft Teams app through 1:1 or group chat. Users can download the Mitel Assistant in the Teams store and follow the bots prompts to get started.

Introducing: MiCloud Connect for Microsoft Teams


Already using Microsoft Teams? We’ve made it even easier to add telephony to your Microsoft Teams interface. Included with the MiCloud Connect service plans, MiCloud Connect for Teams is simple to implement – just click to activate the feature in the admin portal, watch a short video and you’re ready to communicate! Get more out of your Microsoft Teams with MiCloud Connect.

 
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