MiCloud Flex

MiCloud Flex is a purpose-built communications solution hosted on a leading public cloud platform that improves business productivity. It is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex offers proven reliability, security, and scalability to ensure uptime and compliance. It delivers a complete solution in the cloud to enable unified, scalable, and mobile communications to anyone, anywhere, and on any device. It's everything you need to take your communications to the next level: more mobility, rich enterprise and team collaboration, and exceptional customer experiences, all without the cost and complexity of a traditional, on-premises communications system.

MiCloud Flex

MiCloud Flex is a purpose-built communications solution hosted on a leading public cloud platform that improves business productivity. It is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex offers proven reliability, security, and scalability to ensure uptime and compliance. It delivers a complete solution in the cloud to enable unified, scalable, and mobile communications to anyone, anywhere, and on any device. It's everything you need to take your communications to the next level: more mobility, rich enterprise and team collaboration, and exceptional customer experiences, all without the cost and complexity of a traditional, on-premises communications system.

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Benefits of MiCloud Flex Enterprise Communications

Fully Hosted End-to-End Solution with Robust System Features

Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from a name you can trust, Mitel.

Work Anywhere

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones, and tablets so users can communicate using voice, email, text, or chat from any device.

Ideal for Multi-Office Environments

With MiCloud Flex, users enjoy the same communications experience anywhere, anytime, on any device. Applications and information move seamlessly with users because they’re stored in the cloud, yet feature advanced security protection to ensure that sensitive data remains safe.

Delight Your Customers

Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.), identify customers based on stored profiles, and intelligently route them to the right agents/resources.

Collaborate Smarter

MiCloud Flex includes a host of robust features to foster collaboration: presence-based awareness, instant video communications, visual voicemail, attendant console, and much more.

Maximum Flexibility and Scale

MiCloud Flex provides a dedicated instance hosted in secure data centers, so you get the flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Flex gives you full control over upgrade and maintenance windows and, with several service plans available, you can mix and match service levels, allowing you to easily adapt to changing or growing business demands.

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  • How It All Works

    MiCloud Flex features the same communications, collaboration, and contact center applications found in our on-premises platforms. Users have access to the same easy-to-use features and functionality whether they’re in the main office, working from a remote location, or on the road.

    You get significant value whether you pay monthly on a subscription basis, including upgrades with full control over upgrade and maintenance windows. And, with no on-prem equipment, you minimize the need for IT staff, maintenance, space, cooling, and associated costs.

    MiCloud Flex has several service plan profile options so you can subscribe to the features that are right for your business. Mitel gives you the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands. All levels include business telephony features and great customer service.

Applications

MiCloud Flex delivers full unified communications with messaging, collaboration, and contact center capabilities that enable faster and more effective business communications.

  • MiCollab and
    MiTeam Meetings

    Take advantage of enterprise collaboration software and real-time video conferencing for businesses across time zones and geographies that securely and swiftly powers communications whenever you need them, wherever you are.

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  • MiContact Center Enterprise

    Deliver consistent, high-quality customer service across any contact method that customers choose to use (phone, email, SMS text, web chat, and social media), deployed on-prem or in the cloud).

    Learn more

  • Mitel Workforce Management

    Efficiently plan and optimize your contact center operations.  Address critical business needs including forecasting, scheduling, business reporting and insights, real-time adherence, and agent motivation.

    Learn more

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Features

  • Fully hosted end-to-end solution
  • High 99.999% SLA performance and efficiency for core voice
  • Dual data center geo-redundant failover
  • Enhanced mobility for smartphones, softphones, and tablets
  • Audio/video conferencing
  • Advanced team collaboration tools
  • Advanced omnichannel contact center
  • Mitel survivable gateways with local PRI bundles
  • Instant messaging
  • IM/voice/video presence
  • Teleworker support

Support

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