Mitel for Existing Microsoft Teams Customers

For customers already utilizing Microsoft Teams for collaboration, Mitel’s MiCollab Telephony Only Client provides a best-in-class integration of calling and voice functionality — all done via MiCollab.

When receiving inbound calls, you can manage the entire call in one view, via a pop-up notification. For outbound calls, you can initiate click-to-dial functionality in a small pop-up window and still maintain all call features without taking up your entire screen.

Use the MiCollab Telephony Only Client for integration to business applications where quick calling or pop-up calling functions are required.

Mitel for Existing Microsoft Teams Customers

For customers already utilizing Microsoft Teams for collaboration, Mitel’s MiCollab Telephony Only Client provides a best-in-class integration of calling and voice functionality — all done via MiCollab.

When receiving inbound calls, you can manage the entire call in one view, via a pop-up notification. For outbound calls, you can initiate click-to-dial functionality in a small pop-up window and still maintain all call features without taking up your entire screen.

Use the MiCollab Telephony Only Client for integration to business applications where quick calling or pop-up calling functions are required.

Support

Is this product right for you?

Now more than ever, communications and collaboration platforms play an integral role in how organizations operate. With hybrid work here to stay and many organizations looking for new ways to connect employees without spending a lot of money up front, adding Mitel makes sense for their customer base and new potential customers.

- The Analyst Take

  • Mitel Telephony Only Client

    Mitel’s Telephony Only Client was developed for customers who want to use MS Teams as their primary UCC Solution and Mitel Call Server for Telephony. Instead of multiple telephony licenses, Mitel provides a cost-effective solution that allows you to leverage the Mitel Telephony Only Client without extra investment in Microsoft telephony licenses.   Combining Mitel Assistant with Mitel’s Telephony Only Client delivers presence information for the solution.
  • Mitel Assistant

    Mitel Assistant, together with the Mitel softphone, gives you the solution you need for Mitel telephony and Microsoft Teams environments. It removes the need to get a Microsoft E5/Phone System License while still providing you with an integrated user experience. In this immersive setting, you can access a dedicated tab that shows your call history and allows you to directly initiate a call from the call history. You can also see call history and presence indicators in Microsoft Teams when users are on a call using Mitel services (if enabled) .

    Mitel Assistant can be found in the Mitel Software Download Center as well as in the Microsoft Teams Store and users can easily install it into their Microsoft Teams client.
  • Mitel Call Server Presence

    Mitel now provides Microsoft users with Mitel Call Server Presence information as part of Microsoft’s user presence information. When this feature is activated, Microsoft users will know if a user is busy in a Mitel phone call anywhere in the Microsoft environment where Microsoft presence is available.

Features

  • Call floater
  • Click-to-Dial
  • Conference
  • Transfer
  • Direct routing
  • Hunt groups
  • Call routing
  • Presence
  • Video meetings
  • Softphone
  • Voicemail
  • Call history
  • CRM and contact center integration

Is this product right for you?

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