Customer Success

Martin Bitzinger, SVP of Product Management, spoke to Evan Kirstel, B2B TechFluencer, about our vision for 2025 and beyond.

Hello, our valued readers! Thank you for coming back again and again to our blog for insights into Mitel’s products and news, industry trends, tips and tricks, and predictions.

Here's a look back at this year's most popular blogs, as informed by you. Thank you for reading and see you next year!

In today’s fast-paced communications landscape, leadership isn’t just about adapting to change—it’s about driving it. At Mitel, we’re proud to announce that we’ve been recognized as leaders in consecutive Intelligent Unified Communications and Contact Center Globes by Aragon Research.

Mitel wrapped up our 14th annual Innovation Day in October! But what exactly is Mitel Innovation Day? It's a time when we collaborate to share new ideas and nurture cutting-edge thinking to surface fresh ideas we can commercialize in our products.

If you are interested in cybersecurity, October is likely one of your favorite times of year—Cybersecurity Awareness Month.

In healthcare and elder care, effective communication goes beyond good bedside manners. Whether it’s a timely alert to prevent medication errors or a collaborative treatment plan created by multiple doctors, strong communication plays a vital role in patient and resident outcomes.

This podcast originally streamed here. You can read the full transcript below.

In today’s fast-paced world, time is money. This rings especially true in the contact center industry, where being put on hold leads to delays and frustration.

As many continue to experience the impact of the global CrowdStrike outage, such compelling events underscore a vital truth for enterprises: even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures. Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts.

With a legacy of innovation spanning five decades, Mitel is well-positioned to help organizations navigate the challenges and opportunities of the modern workplace.