Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down without time-intensive IT resources allowing your business to grow and add features at your own pace.
Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.
MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console and much more.
Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device.
Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
Rich unified communications
Local number portability
Direct inward dialing
Flexible SIP bundles
Multi auto attendant
Enhanced mobility for smartphones, softphones and tablets
Audio / Videoconferencing
Advanced collaboration tools
Contact center solutions
Hybrid network solutions (e.g., MPLS, Cross-Connect)
Mitel survivable gateways with local PRI bundles
Dual mode handoff
Single number reach
*VoIP phone emergency 9-1-1 features differ from traditional 9-1-1 emergency services. Please see Section 3 of the MiCloud Services – Global Terms of Service for more information..
With MiCloud Flex, you get a business communication and collaboration system that just works, but for those of you interested in what's under the hood, let's break it down. MiCloud Flex is built on Google Cloud, the same infrastructure that Google uses for its end-user products, such as Google Search and YouTube. In fact, seven Google products running on this very infrastructure serve over one billion users every day. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they're are in an office, on the road, or working from home.
MiCloud Flex Contact Center
Local Survivable Gateway
Mitel Business Analytics
Interaction recording, Workforce Optimization, and Workforce Management