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Operational Efficiency

When workflows and systems are complex and rigid, it limits your ability to operate in an efficient and cost-effective way.

simplify complex workflows

Simplify and accelerate your operations with communications solutions and applications that are tailored for hospitality businesses. Now you have the freedom and flexibility to streamline workflows, reduce staff workloads and accelerate service.

Untether staff

Free staff from their desks with mobile solutions that let them serve guests, complete tasks and stay in touch while on the move. With a mobile app that’s customized for your processes and property features, staff can work and communicate in real time, no matter where they are on your property.

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Make faster connections

Ensure calls are routed to the right person, every time. A contact center solution that automatically routes calls based on predetermined skill, location and availability criteria helps you avoid annoying call transfers to connect the right people, right away.

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Expedite Guest Requests

Automate handling of guest requests to improve customer service and guest satisfaction. An automated ticket management solution streamlines request tracking, fulfillment and follow-up to ensure all guest requests are dealt with in the timeliest way possible. 

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Popular solutions For Hospitality
Mitel 400 Hospitality Package

Customer satisfaction is of prime importance for hotels, guest houses, care homes and any business offering guest management services. Mitel 400 Hospitality Package is the ideal communication solution that can be seamlessly integrated into the business processes and perfectly support employees in their day-to-day work. It increases productivity and quality of services, while keeping operating costs low.

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Contact Center

Mitel's Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.

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Business Phone Systems

Mitel's comprehensive range of business phone systems provides a targeted call center, unified communications and cloud communications solution to fit the requirements of all customers.

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Case Studies
Case Study
Hyatt Hotels Corporation

Mitel’s understanding of the hospitality business is the reason Hyatt Hotels relied on Mitel to provide the communications solutions they needed.

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Case Study

Worldhotels saved money and ensured a global reach with MiCloud Connect.

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Case Study
Mint Hotels

Mint Hotels was looking to stay on top of the latest communications technology, so they looked to Mitel for help.

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