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Inbound Contact Center Solutions

Mitel's call center and contact center solutions have the flexibility to grow and expand with your business demands with real-time reporting and analytics.
Start solid and leave room to grow

Contact centers come in many shapes and sizes, from informal teams that don't officially consider themselves contact centers to sophisticated, enterprise-grade operations with agents at different sites worldwide. The goal of any team, regardless of size, is to provide the satisfying customer experience required to build and maintain profitable relationships—a feat that involves more than managing call-handling times and abandon rates.

Top Features Businesses Look for in Inbound Call Center Solutions

Tools for Optimizing the Customer Experience
Productivity tools enable agents and supervisors to make informed decisions and provide prompt service. Agents can efficiently handle calls from their desktop, performing common actions using fewer steps and with reduced errors in call processing for an optimized customer experience.

Future-Ready for Investment Protection
Ensure your current and future needs are met with flexible deployment options on premise or in the cloud. Easily scale up or down as your contact center grows or traffic increases.
Lower TCO from a Comprehensive Solution
Minimize operational complexity and vendor integration costs with contact center solutions that integrate with your PBX and UC or external applications (including CRM). Choosing a full suite of tools to address your business requirements, even as they grow and evolve, will ultimately lower your total cost of ownership (TCO). 
Resiliency and High Availability
Ensure business continuity with a robust and highly resilient solution that is designed to provide seamless, uninterrupted service—with no loss of reporting or real-time capabilities in the event of a hardware failure or network outage.

Good contact center solutions provide automated interactions, advanced routing algorithms, workforce management tools and a whole array of capabilities to help your team operate effectively and deliver a smooth, positive customer experience at all times. Functionality requirements may change. Traffic volumes may increase. Physical size and number of agents may rise. But one thing is certain. Built to grow with you, our contact center solutions provide voice communications at the foundation of your call center alongside a comprehensive suite of tools for your future needs. With multimedia, outbound dialing, workforce management, call recording and quality monitoring capabilities, you can support your contact center needs now and protect your investments in the future with our call center solutions.

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