What Is Voicemail?

A voicemail is an electronically stored voice message that is left by a caller to be retrieved later by the intended recipient. The recipient can retrieve the stored message through phone, desktop, email and other communications devices, depending on the business phone system the recipient's company uses.

Features Of Voicemail

Voicemail comes with features like a user interface to enable selecting, playing, and managing of messages. There are delivery features for the sender of the voicemail to either play or deliver the message. There are also notification features that notify voicemail recipients of waiting messages.

Advantages And Benefits Of Voicemail

24/7 Accessibility

Voicemail ensures that your business and employees are always reachable. While voicemail is often less desirable than reaching someone live, it's a better experience than not being able to reach a person at all. This is especially useful for roles where employees are typically away from the phone, like traveling salespeople or service people, or even just when average employees are unable to answer their phones while they attend meetings. 

Eliminate On-Hold Calls

Being put on hold is a frustrating experience for most people. With voicemail, a client or customer gets to communicate their concerns promptly without feeling that their time has been wasted by being put on hold. Then, the recipient can return their call as soon as they're available, which reduces on-hold wait time time for the caller. 

Many Clients Prefer Voicemails

Voicemails enable clients and customers express their concerns efficiently without being interrupted. A client or customer gets to focus on their main concerns without diverging into irrelevant information. 

Cost-Effective

Voicemail may reduce staff expenses while still maintaining certain levels of customer satisfaction. With voicemail, a business may not need as much customer service staff. A business can also cut down on overtime pay in customer service staff by allowing voicemail to answer calls during certain times of day. 

Call Screening

Voicemail enables your staff to screen incoming calls. The high priority calls to get immediate attention and non-urgent matters may be sent to voicemail to be acted upon at a later time.

In Summary

As you can see, voicemail can be very useful, especially when you start thinking about different use cases. For businesses who know how to use it wisely, the benefits are hard to miss.  Voicemail enables you to deal with all your calls without missing out on anything, and to act on them accordingly.