MiVoice Connect

MiVoice Connect brings together all your communications and collaboration tools into one simple interface. Quickly and easily find contacts, check their availability, and connect with them via phone, IM, video, desktop sharing, or conference calling, without having to open a separate window or log in to new applications.

MiVoice Connect

MiVoice Connect on a Laptop

MiVoice Connect brings together all your communications and collaboration tools into one simple interface. Quickly and easily find contacts, check their availability, and connect with them via phone, IM, video, desktop sharing, or conference calling, without having to open a separate window or log in to new applications.



Benefits of MiVoice Connect

Exceptional User Experience Across All Devices

The secret to frictionless and intuitive communications is the MiVoice Connect client, which makes it easy to manage your call handling and collaboration tools. The intuitive user interface requires no VPN for teleworkers and lets you transition between desk phone, softphone, and the Connect mobile app seamlessly.

Easy Administration and Management

With MiVoice Connect, initial setup and ongoing management is far quicker and easier than other on-premises solutions. Connect Director delivers a “single image” view of your entire network, no matter how many phones or sites you manage.

Advanced Integrations

MiVoice Connect offers dozens of additional advanced applications and plug-ins that extend system utility such as the ability to merge call records with customer records to increase customer service efficiencies, identify sales trends, and optimize staffing.

Low Total Cost of Ownership

MiVoice Connect has an established reputation for long-term cost efficiency built on the strength of its distributed architecture, ease of use, and simplicity of administration. We help you minimize costs and maximize business returns from your UC solution.

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  • The MiVoice Connect Difference

    MiVoice Connect delivers an intuitive user experience, business continuity, and simple management. Its robust suite of switches and feature set is easy to use and navigate, eliminating the need for IT.

  • Powerful Enterprise-Grade Desk Phone

    The 6900 IP Series is an innovative suite of desk phones with advanced features and accessories designed to improve productivity and mobility.

  • Flexible Customer Experience Management

    Whether you’re a small business, have a small informal call center, or you’re looking for a sophisticated omnichannel customer experience management solution, MiVoice Connect can help you build positive customer relationships without costing a fortune.

MiVoice Connect

MiVoice Connect delivers the perfect union of communications and collaboration tools in one easy-to-use interface.

  • MiVoice Connect UC Client

    The MiVoice Connect Client is a single client interface to help you manage your business communications using a desk phone, computer, or mobile device. With support for Microsoft Windows, macOS, and Collaboration for Web, the MiVoice Connect Client simplifies your day-to-day communications and streamlines your work.

    User Guide

  • MiContact Center Business

    Whether customers have a few call center agents or a thousand omnichannel agents, MiContact Center Business puts customers at the center of your business with scalable customer experience solutions for sales, service, support, and more.

    Learn more

  • Mitel Revolution

    Designed for today’s modern, mobile-centric world, Mitel Revolution sets the new gold standard for mass notifications.

    Learn more

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Features

  • Desktop and mobile applications
  • Real-time messaging, video, and voice calling
  • Advanced 6900 Series desktop phones and wireless accessories
  • Seamless integrations with leading business tools
  • No VPN needed for remote use
  • Multi-region/language support
  • Softphone
  • Workgroups
  • Event wizard
  • Contact center with multichannel routing
  • Built for cloud, on-site, and hybrid deployments
  • Historical reporting

Support

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