To succeed in the hyper-competitive hospitality market, you need to continually offer guests faster, more personalized service and appealing new experiences that differentiate your property and encourage positive reviews. The right combination of communications technologies and applications gives you new potential to entice, engage and enchant guests with outstanding service and truly memorable experiences.
Incorporate small gestures that make a big difference — remember guest names and preferences, provide timely service and protect their privacy at all times by integrating with hospitality management solutions and contact center routing.
Offer guests relevant content to enrich their experience and promote revenue-generating services based on known guest preferences. With a multi-lingual, interactive guest app, you can customize your guest experience and build rapport for lifelong customers.View Mobile Guest Applications
With contact center routing, real-time messaging and bring-your-own-device integrations, use multiple communication channels to interact with guests and promote your brand, services, restaurants and amenities before, during and after their stay.
Stay available with omnichannel communications
Be responsive across multiple locations with management system integrationsDiscover Contact Center Solutions
Provide guests with unexpected conveniences, such as the ability to use their mobile device as an extension of your telephony system.
Customer satisfaction is of prime importance for hotels, guest houses, care homes and any business offering guest management services. Mitel 400 Hospitality Package is the ideal communication solution that can be seamlessly integrated into the business processes and perfectly support employees in their day-to-day work. It increases productivity and quality of services, while keeping operating costs low.
Mitel's Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimizing your workforce.
Mitel's comprehensive range of business phone systems provides a targeted call center, unified communications and cloud communications solution to fit the requirements of all customers.
See How Our Customers Exceed Guest Expectations
Mitel’s understanding of the hospitality business is the reason Hyatt Hotels relied on Mitel to provide the communications solutions they needed.Read More
Worldhotels saved money and ensured a global reach with MiCloud Connect.
Mint Hotels was looking to stay on top of the latest communications technology, so they looked to Mitel for help.Read More