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Single pane of glass is a term used throughout the IT and management fields relating to a management tool that unifies data or interfaces across several different sources and presents them in a single view. This software approach will help you get a better perspective on what information is actually valuable, and present it in such a way that you or your employees can take more easily take action on it.
Over time, most organizations will accumulate several different software programs to serve specific needs, but this can make it more difficult to get a pulse on how all these data and systems relate to each other. Using a single pane of glass viewpoint will help to unify your view across disparate systems. The overarching goal of this style of view is to showcase your operational data in a useful and actionable way.
A dashboard displaying data from a single pane of glass viewpoint will typically include an easy-to-use graphic interface, a way to quickly access and interpret data, and a way to generate reports based on custom inputs.
Single pane of glass not only refers to data analysis-type use cases, but can also refer to user interfaces. The business communications landscape offers a multitude of tools to help businesses get work done. Some providers that offer unified services can deliver single pane of glass interfaces so that employees have access to all of their communications, collaboration and customer experience tools in one view without having to switch between applications.
With a single pane of glass style of monitoring, you’ll be able to make better business decisions. However, there are a few requirements for ensuring this data will actually be useful: