First Niagara Center is a multiuse facility and home to the NHL Buffalo Sabres, the Buffalo Bandits in Lacrosse, and a venue for all concerts and family shows performed in Buffalo.
It isn’t easy to host these events. Winning helps, but being able to stay in contact with fans and making sure that they can contact a representative easily is imperative to ensure an excellent customer experience. To facilitate this interaction requires modern telephony features.
The Mitel deployment made it stress-free for the Sabres to get up and running. Much of the work was done in the offseason and allowed employees to work, while the Mitel VoIP system was implemented in the background. One mission was to enhance Sabre customer service, which required a fully featured contact center.
“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®.Read More
Mitel teamed up with the Portland Trail Blazers to improve collaboration, ensure public safety and empower employees.Read More
When Tottenham Hotspur began building a new sports and entertainment stadium, they needed a way to improve customer service capabilities and employee collaboration. Mitel was there to answer the call.Read More