First Niagara Center is a multiuse facility and home to the NHL Buffalo Sabres, the Buffalo Bandits in Lacrosse, and a venue for all concerts and family shows performed in Buffalo.
It isn’t easy to host these events. Winning helps, but being able to stay in contact with fans and making sure that they can contact a representative easily is imperative to ensure an excellent customer experience. To facilitate this interaction requires modern telephony features.
The Mitel deployment made it stress-free for the Sabres to get up and running. Much of the work was done in the offseason and allowed employees to work, while the Mitel VoIP system was implemented in the background. One mission was to enhance Sabre customer service, which required a fully featured contact center.
When it came to handling those interactions, the Giants looked for a high-performance solution that integrated with the club’s CRM, reduced complexity in the office and saved money.Read More
When the Ottawa Senators wanted to bring speed and agility to their business communications, they chose Mitel.Read More
As the Phillies organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.Read More