First Niagara Center is a multiuse facility and home to the NHL Buffalo Sabres, the Buffalo Bandits in Lacrosse, and a venue for all concerts and family shows performed in Buffalo.
It isn’t easy to host these events. Winning helps, but being able to stay in contact with fans and making sure that they can contact a representative easily is imperative to ensure an excellent customer experience. To facilitate this interaction requires modern telephony features.
The Mitel deployment made it stress-free for the Sabres to get up and running. Much of the work was done in the offseason and allowed employees to work, while the Mitel VoIP system was implemented in the background. One mission was to enhance Sabre customer service, which required a fully featured contact center.
Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.Read More
When Hoyts Corporation was planning to relocate its headquarters, it became clear that transplanting an existing PABX system would be impractical.Read More
When Liverpool FC needed a way to improve employee collaboration and the fan experience, they turned to Mitel.