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Ironbark Aboriginal Corporation

Based in Darwin in Australia’s Northern Territory (NT), Ironbark Aboriginal Corporation (Ironbark) is a not-for-profit organisation delivering services to urban, regional and remote Aboriginal communities in the Darwin/Daly Region. Ironbark aims to improve lives and transform Aboriginal communities by providing employment services, enterprise, economic and community development, and business solutions.

A complete technology revamp and new managed services construct was proposed, together with an onsite UC solution based on Mitel Connect. Mitel Connect UC provides Ironbark with a single, voice over IP (VoIP) solution across all nine sites with direct dialling to all staff across the region. Staff visiting one of Ironbark’s three main sites are now able to login to any Mitel handset so their extension follows them, making it much easier for them to be reached.

"With our new Mitel solution, our staff are feeling closer to each other and much more connected,” said Corporate Services Manager Chris Shirley.

    Goals
    • Completely revamp their Information and Communications Technology (ICT) and associated support service
    Results
    • Greater staff productivity through increased networking speeds and application response times
    • Improving internal communications with single IP telephony solution and feature-rich UC
    • Better user experience with more flexible desktop configurations and application accessibility
    • Overall reduction in annual IT spend across all services

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