Make-A-Wish America

Make-A-Wish is committed to keeping its operational costs as low as possible. So when it became apparent that the company’s expanding operations were placing added pressure on their existing communications system, Make-A-Wish made the call to longtime partner Trans-West Network Solutions and Mitel.

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Working with Trans-West Network Solutions, Make-A-Wish quickly identified Mitel as the one communications provider that could deliver everything the organization and its employees needed in a single, low-cost solution.

“Mitel came in with very competitive pricing, a better solution and ease of use. All these things just make my life easier,” said Daniel Rivera, Manager of Technical Services.

Goals

Employees spread across local chapters around the country, including many who work at home
Needed to keep communications and travel costs to a minimum
Wanted a solution that could be quickly deployed so new employees/chapters could be on boarded easily and collaborate from day one

Results

Reduced operational costs with a single, easy-to-manage system—the entire communications system can be managed by a single administrator
Delivered advanced features including single-number reachability, unified messaging and audio/ web conferencing
Every chapter, from the smallest to the largest, now shares the same collaborative capabilities for greater efficiency and productivity
Lowered the cost of launching new chapters

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