At A Glance

Sauder Woodworking needed to replace its aging public exchange system (PBX), which posed a high risk because it was outdated. The voice system was no longer supported, leaving it vulnerable to various communications problems.

Goals

Sauder wanted a modern and innovative Voice Over Internet Protocol (VoIP) communications solution to ensure their employees could stay connected with each other. The system must also be scalable and reliable to support multiple operating units.

Results

After an extensive search, Sauder chose Unify OpenScape Voice for standards-based IP telephony across the enterprise, which interoperates seamlessly with their Enterasys infrastructure. This voice solution was deployed at Sauder Woodworking operating units throughout the United States.

Additional Unify solutions were implemented, including Basic Voice, Standard and Unified Messaging, IVR, Unified, and Web Collaboration. Several third-party solutions Unify and their local partner recommended were incorporated, including Call Accounting/Reporting, e911, and Room-To-Room video conferencing. VoIP has been deployed for all telephones, and they now use Unify stations for roughly 2,000 subscribers.

The unified and web collaboration tools have provided new, innovative opportunities for Sauder employees to interact with each other. Critical features like desktop sharing, chat, file shares, whiteboarding, One Number Service, presence tracking, and mobile support make sharing information and communicating convenient for everyone. 

The enterprise voice system is highly scalable, carrier-grade resilient, and centrally managed. Employees also have access to rich features and functionality.

While the primary project driver was the elimination of a high-risk situation (an outdated and de-supported voice system), Sauder has gained an enterprise voice solution that is highly scalable, carrier-grade resilient, and centrally managed, with rich features and functionality.

- Jan Arvay, VP of Information Technology, Sauder Woodworking

SIMILAR SUCCESS STORIES
Skagit Valley Coop Thumbnail
Case Study
Skagit Valley Co-op

The Skagit Valley Food Co-op has used Mitel MiVoice Office 250 with a primary rate interface (PRI) connection and T1 phone line since 2014.

Read More
BPI Thumbnail
Case Study
Building Products Inc

Building Products Inc. (BPI) was founded in 1957, serving customers from the Dakota Warehouse Building in Watertown, South Dakota. Now BPI distributes products in over 10 states in the Midwest from seven locations. One of the keys to BPI’s success has been staying abreast of new technology and developing tools to enhance the customer experience.

Read More
Best Western Premier Mariemont Inn
Case Study
Best Western Premier Mariemont Inn

The Best Western Premier Mariemont Inn is a boutique, 45-room hotel located in Cincinnati’s historic Mariemont Village. Situated in a 1929 building designed to look like a Tudor manor, the 5-star inn welcomes guests with modern amenities and old-world charm.

Read More