VfL Wolfsburg

VfL Wolfsburg, a professional football club in Germany, partnered with Mitel to implement a unified communications platform across the Volkswagen Arena, training grounds, offices, and sales outlets. The solution enhances efficiency, security, and reliability while improving fan experiences and streamlining internal communication processes.

VfL Wolfsburg sought to modernize and integrate their business and communication processes to align with the demands of a dynamic and mobile workforce. Their primary goal was to implement a future-proof technology platform that could adapt to new requirements while providing a seamless user experience across all communication channels. Additionally, they aimed to enhance the fan experience by reducing waiting times and ensuring efficient, reliable communication between fans and the club.

The implementation of Mitel’s unified communications platform delivered significant improvements in efficiency, security, and flexibility. Employees now benefit from seamless communication tools, enabling greater productivity and mobility. The advanced contact center features have shortened waiting times, elevating the fan experience and fostering stronger engagement with supporters. With a reliable and adaptable solution in place, VfL Wolfsburg is well-equipped to meet future communication challenges and maintain their commitment to excellence both on and off the field.