• Webinars

UKCCF & Mitel Webinar: AI, Automation, Human Trust

In this webinar, expert panellists tackle the critical questions facing AI in today’s customer service industry.

Paul Hughes, CX Lead at Mitel, together with Rob Dalgety and Katie Stabler, discuss the evolving world of CX, where traditional metrics are giving way to smarter, outcome-driven strategies. From automation ROI and AI’s growing role, to how we measure and truly define success.

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What really defines success in modern CX?
AI is transforming customer service, but are traditional CX metrics keeping up?
 

In this on-demand webinar, industry experts unpack the critical questions shaping AI’s role in today’s customer service landscape. From measuring automation ROI to redefining what “good” looks like in an AI-powered world, this session cuts through the hype to focus on real outcomes.
 

What You’ll Learn
Join Paul Hughes, CX Lead at Mitel, alongside Rob Dalgety and Katie Stabler, as they explore how customer experience is evolving and what that means for leaders today.


You’ll discover:

  • Why legacy CX metrics are falling short and what should replace them
  • How to measure real ROI from automation and AI initiatives
  • The growing role of AI in delivering meaningful, outcome-driven CX
  • What “success” actually looks like in modern customer service
  • Practical insights you can apply across strategy, technology, and teams


As we push for smarter CX through technology, how do we keep the Human Experience (HX) at the heart of it all? We'll explore how trust, empathy, and empowerment can be real measures of success.

Join us for a lively and thought-provoking discussion that will challenge assumptions and offer fresh perspectives on the future of customer service.