The Value of Cloud-Based Unified Communications for Small and Midsized Businesses
The future of work will be driven by the adoption of cloud-based unified communications and contact center solutions to facilitate modern technologies and new ways of working. Cloud allows small and midsized businesses in particular to implement sophisticated digital features and workflow automation that have primarily benefited large enterprises in the past, providing organizations with greater agility and flexibility, reduced capital expenditure and the ability to scale as needed.
As organizations’ on-premises legacy platforms reach the end of their lifecycles, many are pivoting to cloud-based unified communications and contact center systems and taking advantage of emerging technologies. Implementing an integrated platform reduces vendor complexity and reduces the need for additional IT expertise and training while facilitating remote and hybrid ways of working, software-driven on-demand communications, personalized digital customer engagement and delightful experiences for both customers and employees.
Download this white paper from IDC to learn more about:
- Benefits of cloud-based unified communications and contact center solutions
- Impact of cloud-based solutions on customer and employee experiences
- Key cloud communications trends
- Key drivers for UCaaS and CCaaS adoption
- Hybrid and remote work trends
- How cloud-based communications technology promotes better employee collaboration, innovation and productivity
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