True “over-the-top” multi-tenant Contact-Center-as-a-Service (CCaaS) that’s always-on, highly secure, and instantly scalable. Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.
Deploy agents anywhere in the world with the tools to enhance workforce productivity and availability with no hardware required.
Make sure every decision within your contact center is based on current and actionable data with real-time dashboards, historical reports, and business analytics. Display contact center metrics such as call volume, service level, handle time, and wait time over any given time-period for data-driven decision making.
Choose the agent workspace that fits your business. Agents can support simultaneous interactions on a variety of channels through a unified web-based desktop with integrated customer contact management or through an embeddable toolbar to work directly from within the CRM.
MiCloud Engage Contact Center uniquely solves the cloud contact center industry’s two biggest problems, call quality and call latency. By treating the call with media gateways in the cloud and using API commands to queue and route calls, we’re able to reduce the number of call legs by up to 50%. Since calls never leave the media gateway, your customers will experience better performance and your company will experience a significant savings in monthly telco fees.
Leverage an intuitive drag-and-drop interface to create sophisticated interaction flows without complex programming. Quickly develop interaction flows using re-usable templates provided or create flow templates unique to your business.
