Mitel Call Recorder

Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions, such as call center recording.

Enable your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions.

Key Benefits
Customer Experience
MiVoice Caller Recorder facilitates organizational training and operational reviews for improved customer service and fraud prevention.
Dispute Resolution
Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.
Legal Responsibilities
Enjoy configurations to help comply with national and local laws, such as PCI DSS standard.
Operational Efficiency
Ensure operational efficiency by sharing information quickly, seamlessly and securely without the need to transcribe.

Is this product right for you?

Features
    • Automatic recording of external calls continuing through call transfers and redirections
    • Persistent call recording captures ‘cradle to grave’ caller interactions, including those with IVRs, voicemail, hunt groups, workgroups and other extension types
    • Flexible call record profiles to effectively record what needs to be recorded
    • User control of Save/No Save and Pause/Resume of call recording
    • Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance
    • Configurable customer stop recording key
    • Automatic storage in multiple file systems and/or multiple Mitel voicemail boxes

    • Custom folder and file names in call recording archives
    • Custom Subject: and From: fields in Mitel voicemail box
    • Web-based recorder player
    • Convenient searching, downloading and management of recordings
    • Playback via phone or computer
    • Player URL access allows recording links to be embedded within web-based applications, including Salesforce.com and Contact Center Interaction Viewer, among others
Employee Development

Develop training programs and employee skill-sets through the systematic review and evaluation of vital business communications functions in sales, customer service, collections, emergency dispatch facilities and other public safety organizations.

Risk Management

Record telephone interactions to reduce the risk and ramifications of miscommunication with customers. Examples include improperly filed insurance claims, business to business purchasing and perishable goods orders.

Interested in purchasing this for your business?

Ready to talk to sales? Contact us.
(844) 319-5912 Email Us