MiVoice Call Recording and Quality Management

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MiVoice Call Recording and Quality Management

Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording.

MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.

Here are just a few of the compliance regulations that may apply to your organization:

Payment Card Industry Data Security Standard (PCI-DSS)
The Sarbanes-Oxley Act (SOX)
Financial Services Authority
Fair Debt Collection Practices Act (FDCPA)
Health Insurance Portability and Accountability Act (HIPAA)
Do-Not-Call Implementation Act & Telemarketing Sales Rule

Deliver your customer experience with confidence in your customers’ security.

Key Benefits

Customer loyalty: Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines.

Quick conflict resolution: Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.

Tailored customer experience: Improve customer experience through employee and customer evaluations to increase service levels and KPIs.

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