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MiVoice Call Recording and Quality Management

Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording.

MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.

Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.

Here are just a few of the compliance regulations that may apply to your organization:

  • Payment Card Industry Data Security Standard (PCI-DSS)
  • The Sarbanes-Oxley Act (SOX)
  • Financial Services Authority
  • Fair Debt Collection Practices Act (FDCPA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Do-Not-Call Implementation Act & Telemarketing Sales Rule

    Deliver your customer experience with confidence in your customers’ security.

Key Benefits
Customer loyalty
Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines.
Quick conflict resolution
Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.
Tailored customer experience
Improve customer experience through employee and customer evaluations to increase service levels and KPIs.

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higher education Case Studies
Case Study
Carleton University

Carleton University in Ottawa, Ontario has invested heavily in its communications strategy to ensure downtime and emergencies don't stand in the way of learning, research and changing the world.

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Case Study
Oral Roberts University

Oral Roberts University gives Mitel VoIP top honors for its user-friendly interface, functionality and ease of administration.

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Case Study
The University of Liverpool

The University of Liverpool had an ageing and expensive telephony system with limited scalability and resiliency, so they upgraded to MiVoice Business.

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