MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
Working for a highly scrutinized organization? Unlock the benefits of call recording using MiVoice Call Recording’s powerful voice documentation security and privacy features—including segmented recording access, encrypted media streaming, centralized file delivery and automated data lifecycle management.
Here are just a few of the compliance regulations that may apply to your organization:
Carleton University in Ottawa, Ontario has invested heavily in its communications strategy to ensure downtime and emergencies don't stand in the way of learning, research and changing the world.
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Oral Roberts University gives Mitel VoIP top honors for its user-friendly interface, functionality and ease of administration.
The University of Liverpool had an ageing and expensive telephony system with limited scalability and resiliency, so they upgraded to MiVoice Business.
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