Mitel Business Analytics

Mitel Business Analytics provide insight into the operation of Mitel cloud business communications systems — many that business owners and IT managers haven’t seen before. Designed to facilitate anytime/anywhere access to vital communications data, analytics help business leaders act immediately to optimize business performance whenever the need arises.
Mitel Business Analytics has two call analytics modules: Insight and Report. Insight provides powerful data visualization via an intuitive dashboard and essential wallboard. The Report module delivers enhanced level reporting, performance dashboards, and customized wallboards. 

Mitel Business Analytics

Mitel Business Analytics provide insight into the operation of Mitel cloud business communications systems — many that business owners and IT managers haven’t seen before. Designed to facilitate anytime/anywhere access to vital communications data, analytics help business leaders act immediately to optimize business performance whenever the need arises.
Mitel Business Analytics has two call analytics modules: Insight and Report. Insight provides powerful data visualization via an intuitive dashboard and essential wallboard. The Report module delivers enhanced level reporting, performance dashboards, and customized wallboards. 

Support

  • mitel

    Why Use Mitel Business Analytics?

    Mitel Business Analytics generate valuable data and insights that lead to a rapid ROI. Improve your customer service and increase your sales by monitoring and improving performance. Return missed calls quickly, improve call handling performance, and detect telephone fraud early while reducing your communications cost by up to 20%.
  • Report dashboard of Mitel Business Analytics

    Insight Module

    The Insight Module integrates seamlessly with your hosted telephony platform to provide a business productivity tool for customer-facing teams to monitor inbound and outbound calls. Users can access the powerful call data visualization through an intuitive pre-configured dashboard and wallboard. The Insight Module is available on computer and mobile devices, allowing users to access key business metrics from anywhere.
  • TeamCollaboration

    Report Module

    The Report Module delivers enhanced-level reporting, performance dashboards, and customized wallboards, delivering insights plus granular reporting by extension, department, DDI, and user including unreturned missed call reporting. The Report Module also includes an extensive catalog of reports, pre-defined and configurable performance dashboards, pre-defined and customizable wallboards, executive summary consolidated report, and schedule, email, or export reports.

Is this product right for you?

Contact Sales

Features

  • Manage service provider access permissions to the application portal
  • Language support; UK English, US English, French, German, Spanish, Italian, Dutch, Danish, Swedish, Finnish, Latvian, Lithuanian, Estonian, Polish
  • Mobile-responsive application, accessible via web browser across mobile devices
  • GDPR compliance management; archive user, mask customer number
  • Audit trail to retain and display history of all reports that have been run / by whom and full history of any edits made to users and departments
  • Detailed call activity; call activity and duration by user
  • Report on incoming business numbers (DDI)
  • Incoming call analytics (measuring call volumes, targets, and unanswered calls)
  • Report on Percentage of Calls Answered (PCA)
  • Report on unreturned missed calls
  • Customer reports (by CLI/campaign)
  • Use column headers to sort reports in ascending or descending order
  • Export reports in PDF and CSV formats
  • Email reports direct from portal to one or many (PDF/CSV)
  • Access help videos and user guides from within the application (UK English only)
  • Inline contextual help throughout the application (UK English only)

Feature Overview

Features Insight Report
Fully Featured Call Analytics, Accessible On-Demand:
Mobile-responsive application, accessible via web browser across mobile devices
Call data delivered to portal in real-time  Up to 15 mins
API token management with option to set permissions for each  Pre-defined
Configurable dashboards and report filters  
Configurable wallboard to display filtered data on tiles with optional transitions, docking panel, links to external URLs, and threshold alarms  
Wallboard with customizable tiles  Pre-defined
Option to select landing page to be displayed on login  
Manage service provider access permissions to the application portal
Language support; UK English, US English, French, German, Spanish, Italian, Dutch, Danish, Swedish, Finnish, Latvian, Lithuanian, Estonian, Polish
Facilitating GDPR Compliance:
GDPR compliance management; archive user, mask customer number
Audit trail to retain and display history of all reports that have been run / by whom and full history of any edits made to users and departments
Analyze Business Performance KPIs:
Historical call analytics  12 months
Detailed call activity; call activity and duration by user
Report on incoming business numbers (DDI)
Multi-level reporting by site, division, department, cost center  
Call traffic reports by hour / half hour  By hour only
Incoming call analytics (measuring call volumes, targets, and unanswered calls)
Report on Percentage of Calls Answered (PCA)
Report on Grade of Service (GoS)  
Report on unreturned missed calls
Live list of unreturned missed calls  
Report on incoming call activity by customer  
Customer reports (by CLI/campaign)
Call ringtime, duration, and missed calls by DDI  
High-level Executive Summary report (multiple reports consolidated into one single report)  
KPI-driven business productivity dashboards detailing call and callback performance by user, DDI, and department  
Filter, Export, Email and Schedule Reports:
Extensive report filtering; by date / time / trading hours, user, business level, DDI, campaign, call type / destination / duration / ring time  By date / time only
Use column headers to sort reports in ascending or descending order
Export reports in PDF and CSV formats
Email reports direct from portal to one or many (PDF/CSV)
Schedule reports (PDF/CSV/HTML) to be automatically sent by the system at user-defined intervals  
User Activity Reporting:
Restrict supervisor access by role (site, division, department, cost center)  
User activity reporting; incoming, outgoing, and missed calls and average call duration  
User personal wallboard  
User personal call history  
Online Help On-Demand:
My console user access to own DDI call analytics    
Access help videos and user guides from within the application (UK English only)
Inline contextual help throughout the application (UK English only)

Is this product right for you?

Contact Sales

Support

Fill out the form to get your quote

Contact Us

Ready to talk to sales? Contact us.
Find a Partner (844) 937-6483 Email Us