Mitel Software Assurance

Support Services

Mitel Software Assurance

Protect and Enhance the Long-Term Value of Your Mitel Solution

Keeping your business current and prepared for the latest technology is the ideal way to invest in your digital evolution. Mitel Software Assurance provides you with the best, most up-to-date system capabilities and keeps you in control each step of the way.

Your organization will benefit from: software concurrency, ongoing standards compliance, security fixes, access to online training, and proactive performance monitoring of your Mitel systems, so that any potential situation can be controlled in advance, rather than responding to it after it has happened.

Mitel Software Assurance – Standard and Premium

There are two different levels of support and service for you to choose from:

Standard Software Assurance

A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases.

Premium Software Assurance

Standard subscription benefits plus 24x7 technical support, access to online training, and to Mitel Performance Analytics monitoring and analytics.

Mitel Software Assurance Level Comparison

Features and Entitlements	Standard Level	Premium Level
Entitlement to new major software releases, including new functionality as provided
Entitlement to hot fixes and service packs
Technical Support services Case management, technical inquiry Service Level Objective for issue resolution on supported software releases Access for partner certified technicians Telephony and web ticket service, knowledge base access	(8 x 5)	(24 x 7)
Mitel Performance Analytics (MPA) Fault reporting Performance monitoring, voice quality and traffic Server metrics Hardware, software and license inventory Report generation–on demand or automated
End customer online training Access to Mitel University Administration and User courseware

Is this product right for you?

Contact Sales

Mitel Performance Analytics, included with Premium Software Assurance

Any problem or disruption in your network or communications infrastructure can have a dramatic or catastrophic effect on your business and revenue stream. You do not have to be a Fortune 500 company to lose millions due to an unexpected outage or downtime.

Mitel Premium Software Assurance includes Mitel Performance Analytics, a fault and performance management solution that monitors and manages your entire network. The result is faster problem resolution and optimal network performance. Mitel Performance Analytics can monitor your network in real time, prevent problems before they occur and let you troubleshoot problems quickly. IT administrators say that the investment in network monitoring begins to pay off immediately. They begin to proactively see issues that were previously only reported by users calling in.

Always update your software

Mitel Software Assurance enables you to keep your software up-to-date by sending you new releases and patches as soon as they are available.

Many malicious cyberattacks exploit security flaws in an operating system or application software. To prevent this from happening, software developers release updates to patch any vulnerability to ensure their applications are secure. Having outdated software can also put a business in violation of regulatory and compliance regulations which could result in fines and additional costs.

For every business, it’s crucial to update your software whenever a new patch is released. Delaying updates can extend the window of opportunity for a potential attack. Always take the time to install any patch or update as soon as you get a notification or better still enable automatic updates whenever possible.

Mitel Software Assurance – Renew Today!

Does your Mitel Software Assurance subscription need to be renewed? Contact your Mitel Partner today. And be sure to ask about our proactive performance monitoring service, with real-time alerting to identify voice and network quality concerns before business affecting outages arise.

Products

Solutions

Support

Learn

Select your Language

Americas

Europe

Oceania

Support Services