Open IQ Workforce Optimization
OpenIQ
App Overview
Open IQ Workforce Optimization provides best-in-class Compliance Recording, easy-to-use Quality Assurance, a Customer Experience module, and Practical Analytics. It offers advanced features such as transcription, keyword analysis, and word search.
Benefits of Open IQ Workforce Optimization
Streamlined Call Recording Solutions for Compliance, Quality Assurance, and Dispute Resolution
Unified Recording offers comprehensive call recording solutions with industry-leading features, user-friendly installation, impressive indexing, encryption, and web-based playback for organizations seeking compliance, quality assurance, and dispute resolution capabilities.
Revolutionize Your Contact Center Quality Assurance with OpenIQ QA
OpenIQ Mentor offers an innovative and user-friendly Quality Assurance (QA) platform designed for contact centers, enabling quick configuration of Quality Frameworks and scoring matrices through a drag-and-drop interface, with flexible scheduling options, on-the-spot agent evaluations, multi-channel capabilities, and integration with CX survey results for comprehensive QA assessment, including automatic evaluation of Customer Experience metrics like Net Promoter Score (NPS).
Elevate Agent Performance and Insights with OpenIQ Agent Cogo Analytics AI
OpenIQ Agent Cogo streamlines operations by reducing wasted time for supervisors, identifying real-time issues, lowering compliance risks, and accelerating agent quality improvement.
Features
- Complience Recording
- High Availability
- Multi-Tenanting
- AES-256 Encryption
- STOP/STAR Call Recording
- Quality Assurance
- Customer Experience via IVR / SMS
- AI Call Translation
- AI Sentiment Analysis
- AI Pacing
- AI Automatic QA
- Import historical call recoring from MiVCR
- Fully Compatible for Mitel Products
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| OIQ 5.0+ | MiVoice Business | 8.0 SP3 PR1,9.1-9.4,10.0SP1 | Installation-OMSRE-1.2 |
| OIQ 5.0+ | MBG | 10.x - 11.5.x | Installation-OMSRE-1.2 |
| OIQ 5.0+ | Micollab | 8.0.1-9.7.x | Installation-OMSRE-1.2 |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please contact your Mitel Channel Partner/Reseller
Key Resources
Unified Recording – Call Recording
Support
Application support: Please email [email protected]
Integration support: Please email [email protected]
About OpenIQ
Founded in 2011, OpenIQ has forged partnerships with some of the world's most renowned brands to craft a world-class workforce optimization product. Our products boast features typically reserved for premium offerings, setting new standards in the industry.
Our unwavering dedication to customer support extends to providing market-leading assistance and support to our valued partners, ensuring they have the resources and assistance they need to succeed.
Phone:+61(0)281883944
Email:[email protected]
Website:www.openiq.com.au/