Spok® Console
Spok®
Spok® Console is a computer-based intelligent solution for your operator group. Integrating with a hospital's existing PBX, it is used to answer incoming calls to the contact center. Instead of a traditional phone, an operator uses a computer with the Spok Console software to process all calls. This is possible with the platform's computer telephony integration (CTI) and directory capabilities. Spok Console directs operators through important tasks with easy-to-use screens that include all the necessary information to process communications efficiently and effectively. Spok Console serves as the bridge to these disparate data systems to present all directory listings to the operator, color-coded for easy identification of listing type. Operators can carry out various critical functions such as paging and messaging staff, transferring calls, and accessing and administering on-call schedules. Screen-based interactive functions display incoming calls, single-button call transfers, conferencing, speed dialing, and other telephony functions. Features such as fully configurable displays and pre-recorded greetings mean calls can be handled professionally and consistently at any time of day or night.
Benefits of Spok® Console
Reduce costs by automating the contact center
Enabling operators to automate call handling, directory lookups, and message routing while minimizing manual tasks and streamlining workflows.
Improve the speed of caller response
Accelerate caller response times by automatically identifying callers, accessing real-time directories, and routing calls to the right contact without delay.
Bring today's mobile devices into the communication mix
Extend secure, traceable communication to today’s mobile devices by sending critical messages directly to smartphones, helping staff stay connected and responsive without carrying multiple devices.
Features
• Configurable displays
• Advanced reporting tools with custom capabilities
• Automated greetings
• On-call calendars and scheduling
• Speed dials
• Directory services
• Transfer calls
• Messaging options
• Physician answering service
• Emergency procedures
• Patient information interface
Certification
How to Get
Spok Console webpage https://www.spok.com/our-platform/spok-care-connect/operator-console/
Key Resources
Product Information: Please Visit https://www.spok.com/
Integration Note: Please issue a request for the Technical Document to [email protected]
Support
Application support: Please call 800-420-9705 or log into your Spok Customer Portal
Integration support: Please call 800-420-9705 or log into your Spok Customer Portal
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. For more information, visit spok.com.
Phone: 866-433-8726
Website: www.spok.com