Generative AI Contact Center Solutions
Generative Artificial Intelligence (GenAI) is revolutionizing today’s customer experience landscape. GenAI contact center and call center solutions have advanced beyond basic first-generation AI workflow efficiencies. Now, cutting-edge capabilities using natural language processing and accelerated AI learning models drive automated assistance, advanced analytics, real-time coaching and intelligent advice to agents
AI Contact Center & Call Center Solutions Benefits
Increase Efficiency
GenAI contact center solutions create a more personalized customer experience, as virtual agents handle a range of inquiries without human intervention.
Automated Advice for Agents
GenAI powered virtual assist guides human agents in real time by providing coaching to improve interactions and delivering relevant information. The result: agents built with contact center artificial intelligence respond to customers more quickly and effectively.
Faster Insights for Management & Agents
GenAI powered advanced analytics leverage natural language processing and machine learning to provide real-time insight into your customers’ preferences.
Reliable. Easy to use. Hassle-free to switch.
Our team is ready to help you find the solution that's right for you.
MiContact Center Business
Power customer-centric interactions through an omnichannel customer experience platform from a private cloud call center with MiContact Center Business.
Insights AI for Mitel Interaction Recording
Utilize GenAI technologies to analyze customer contact data, measure contact center agents’ adherence to call scripts and understand the intent and sentiment of interactions with customers in seconds.
Power your CX with Generative AI
Rely on integrated GenAI technologies for practical use of artificial intelligence. Manage simple customer enquiries with virtual assistants, provide real-time agent assist or analyze your data with the use of AI.
Power your CX with Google CCAI
Provide an exceptional customer experience while increasing operational efficiency with Google Cloud Contact Center AI-powered Chat and Voice bots that converse naturally with Customers and agent assist technology that listens to the conversation and delivers suggested articles to human agents in real-time.
North Yorkshire County Council Case Study
North Yorkshire County Council successfully implemented a contact center AI to handle high call volumes. Now agents focus on more complex inquiries while customers get assistance 24/7 from cost-effective chatbots.
Transforming Customer Experience With Call Center Artificial Intelligence
Mitel Agent Assist
Unlock the next-generation benefits of a Google Cloud Contact Center AI-powered agent assistant. Mitel Agent Assist is an extension to Mitel Virtual Agent that monitors and analyses the conversation between a customer and the virtual agent.
When the virtual agent can’t respond to a particular question, the AI is smart enough to bring in a live agent to the conversation, as well as provide the agent with the conversation’s history. Agent Assist then continues to monitor the conversation and delivers real-time suggested responses to the agent so they don’t have to spend time searching for answers themselves.
Mitel Virtual Agent and Agent Assist provide consistent customer experiences by providing the same responses to repeated inquiries, which are sanctioned by the company and compliant with legal requirements. Agent Assist is great for training new agents and providing an extra, personalized touch to the customer journey.
Mitel Virtual Agent
Bring a self-service experience to your customer journey with Mitel Virtual Agent, the Google Cloud Contact Center AI-powered tool that works in conjunction with the Mitel MiContact Center Business platform. You’ll tailor customer interactions to an individual’s unique needs through a chatbot that handles questions quickly and efficiently, regardless of what device a customer may be using.
By providing an automated request handling virtual agent and minimizing the time a customer may need with a live agent, Mitel Virtual Agent can help your company deliver conversational self-service experiences and be more productive in the process.