Improve Healthcare Communications and Productivity

Streamline workflows and automate repetitive tasks to reduce delays, accelerate access to information, and optimize use of valuable human resources. Mitel’s healthcare communications solutions keep on-site and remote nurses, dispersed physicians, and non-clinical staff connected with each other and with their patients. Better patient care means higher satisfaction rates and higher reimbursement rates.
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Drive Operational Excellence to Avoid Employee Burnout

 
 

When workflows are more efficient, clinical staff can spend more time on patient care and less time on coordination tasks. Mitel's communication solutions for healthcare are securely integrated into your workflows, leveraging AI to reduce the risk of bottlenecks in your processes, increase patient satisfaction, and ensure that patients receive the right information at the right time.

 


Staffing

Operational Excellence

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Digital transformation is critical for today's healthcare operations. Effective workflows drive operational excellence, which helps alleviate staff burnout and has a measurable impact on the quality of patient care and patient outcomes.

Communications

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When a single conversation can be life-changing, having the right communications system can be a lifesaver. Mitel ensures timely access to colleagues as well as critical information sourced using virtual AI assistant technology to help you reach the right person and make informative decisions at the right time.

Operations and Productivity

Productivity

Mitel helps you harmonize and gradually migrate the different elements in your communications system so they work efficiently, seamlessly, and improve the processes, resources, and applications you use every day.

Reliable. Easy to use. Migrate at your own pace.

Our team is ready to help you find the solution that's right for you.

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    Optimize Business Workflows

    Add collaboration capabilities that enable everyone in the care chain to join care planning meetings using voice, text, or video securely and spontaneously on any device from any location. With APIs that let you securely integrate communications and collaboration capabilities into existing health information technology systems, Mitel solutions help you simplify workflows and reduce delays when coordinating patient admissions, transfers, handoffs, and discharges.
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  • Automate Repetitive Tasks

    Automate Repetitive Tasks

    Use contact centers to accelerate management of patient communications. With Mitel Contact Center, you can:

    • Triage and prioritize patient calls
    • Use automated voice, email, and chat messages to track patient recovery, provide prescription renewal reminders, and reduce the number of missed appointments
    • Add integrated voice response (IVR) technology to help patients navigate systems to reach the right department in your facility
    • Include voicemail-to-text and text-to-speech capabilities in your messaging platform

    View Contact Center Solutions

On-Site & Cloud Healthcare Communications Case Studies



Case Study
Gore Health

A healthy communications solution delivered at Gore Hospital, delighting staff and patients.

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Case Study
Blanchard Valley Health System

With a new Mitel communications system in place, this health care system was able to truly be there for patients, even during the chaos of the COVID-19 pandemic.

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Case Study
Children’s Hospital of Eastern Ontario (CHEO)

The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.

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Testimonials

"Mitel's flexibility and agility in terms of product openness clearly appealed to us. We can now centrally manage all patient services from a single interface."

Marc Jung, Technical Director of the Hospitals of Metz
"The Mitel communications platform offers us security for the future and relieves our staff of many daily tasks. Our patients appreciate the easy-to-use, varied range of entertainment directly at the bedside."

Michael Kreuzer, Head of IT, Gemeinschaftskrankenhaus Bonn
"When a 999 call is made, every second counts; it is mission critical that we have the right communications technology to help get us to patients as quickly as possible."

Neil Brennan, Control Communications Manager, East Midlands Ambulance Service

Our team is ready to help you find the solution that’s right for you. Do you want to get in touch with our experts?