Powered by the same network infrastructure as the world’s #1 search engine and most popular video sharing site, Google Cloud Platform offers Mitel customers some of the highest levels of security and availability, dedicated operational practices and 24/7 data center monitoring. Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.
“Our business specializes in providing pediatric home healthcare services for complex patient cases. Having a reliable, HIPAA-compliant communications solution lets us focus on caring for patients without worrying about whether our communications system will be there when we need it most,” said Joy Parker, Chief Operating Officer, Across Health Homecare. “We can depend on Mitel’s cloud solution to support the highly mobile nature of our work and ensure our team is always accessible.”
LEARN MORE ABOUT MICLOUD CONNECT
Serve customers better with AI that listens, understands, and interacts. Mitel uses Google Cloud’s Contact Center AI so virtual agents can converse naturally with customers and expertly assists human agents on more complex cases. The result? Increased operational efficiency and personalized, intuitive customer care. “The Mitel solution, by its very nature, was what we were trying to deliver. And the fact that it can hand over to a human — it’s really ideal for someone who wants to implement a chatbot in a great way”, said Luke Morris, Graduate Data Officer for the North Yorkshire County Council.
SEE IT IN ACTION
Artificial intelligence (AI) is poised to transform contact centers and improve customer experience while enhancing operational efficiency. It will empower leading brands to make customers happier and increase customer lifetime value. In fact, research analyst firm IDC predicts that by 2025, "AI powered" enterprises will be able to achieve Net Promoter Scores that are 1.5 times higher than those of their competitors.
In this report, IDC talks about the benefits, key trends and considerations for implementing AI to transform your contact centers into customer experience powerhouses.
Read More
A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.
Read More
Mitel®, a global leader in business communications, has broadened its partnership with Google Cloud to provide greater security and reliability for customers looking to accelerate digital transformation by moving communications and collaboration to the cloud. As part of the expanded partnership, Mitel will now leverage Google Cloud Platform to support its public and private cloud solutions and deliver more innovative artificial intelligence (AI), machine learning and reporting capabilities.
Read More