Hand holding a Google Pixel with Google Cloud and Mitel logos on the screen

MITEL AND GOOGLE CLOUD

The combination of Google Cloud’s secure, reliable, and scalable cloud platform combined with brilliantly simple approach of MiCloud Connect delivers the ultimate business communications and collaboration experience.

Customer Success

A NEW WAY TO COMMUNICATE FROM THE PROVIDERS YOU TRUST: MITEL AND GOOGLE CLOUD

Powered by the same network infrastructure as the world’s #1 search engine and most popular video sharing site, Google Cloud Platform offers Mitel customers some of the highest levels of security and availability, dedicated operational practices and 24/7 data center monitoring. Google Cloud Platform is also certified as meeting Health Insurance Portability and Accountability Act (HIPAA) standards and Service Organization Control Type II (SOC 2) compliance, addressing the stringent requirements of heavily regulated industries like healthcare, government, education and finance.

MICLOUD CONNECT BUILT ON GOOGLE CLOUD

“Our business specializes in providing pediatric home healthcare services for complex patient cases. Having a reliable, HIPAA-compliant communications solution lets us focus on caring for patients without worrying about whether our communications system will be there when we need it most,” said Joy Parker, Chief Operating Officer, Across Health Homecare. “We can depend on Mitel’s cloud solution to support the highly mobile nature of our work and ensure our team is always accessible.”

LEARN MORE ABOUT MICLOUD CONNECT
MITEL CONTACT CENTERS DEVELOPED WITH GOOGLE CLOUD

Watch how Mitel contact center solutions leverage Google Cloud AI and machine learning capabilities to deliver more seamless customer interactions. Discover how the technology:

  • Uses the virtual agent chatbot and AI analytics to respond to common customer needs
  • Stays with each call, SMS or chat to find the best information for each customer
  • Learns what works and what doesn’t to improve future interactions
  • Simplifies agent workflows with smart virtual agent assist

LEARN MORE ABOUT MITEL CONTACT CENTERS

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