Customer experience is the new competitive battleground. As the first cloud technology provider to partner with Google to transform the customer experience, Mitel has drawn on years of contact center expertise to create smarter contact center AI solutions, powered by Google Cloud’s artificial intelligence (AI) and machine learning technologies.
And because it’s delivered using Mitel CloudLink, our intelligent customer experience technology works with all Mitel contact center solutions so you can future-proof your communications investment for ever-changing innovation
Watch how Mitel contact center solutions leverage Google Cloud AI and machine learning capabilities to deliver more seamless customer interactions. Discover how the technology:
See how MiCloud Connect Contact Center uses AI to help travel management firm, Acendas, elevate the travel booking experience for customers. Acendas Chief Technology Officer Rodney Pattison, talks about why they’re excited about leveraging AI technologies in their contact center and why they put their trust in Mitel.
Mitel is partnering with Google Contact Center AI to bring you a more intelligent customer experience across our core contact center platforms. Discover how contact center artificial intelligence can take your customer experience into the future.Read More
Contact centers have evolved slowly over the years. For the past decade, it’s been about omni-channel. Before that, it was interactive voice response (IVR), and before that, it was skills-based evolution. This slow and steady progression is about to change.Read More