Business Communications Etiquette

PHONE ETIQUETTE FOR BUSINESS CALLS

For most types of businesses, telephones plays a major part in daily operations. As a business, you must must understand that how you interact with clients and business associates over the phone will either portray your company in a positive light or a negative one. In the hands of a poorly trained employee, manager, or business owner, telephone use can have an extremely negative effect on the business. For this reason, it is important that companies properly train their employees on good and bad phone practices.

Go to the article >

TELEPHONE ETIQUETTE TIPS

In the business world, it is incredibly important to convey a professional image, not only in person but on the telephone as well. Knowing how to take care of callers and providing them with accurate information is critical. While sounding professional when speaking on the telephone may seem like an easy concept, there is always room for improvement. Whether you are a receptionist, work in customer service, are an executive secretary, or hold some other job title, the following telephone etiquette tips will help you always convey a professional image when speaking to a customer.

Go to the article >

PHONE GREETING BEST PRACTICES: UNDERSTANDING THE BASICS

Today’s phone systems provide you with all the tools you need to automate your call flow and create a positive customer experience. However, it’s up to you to implement the most effective strategy and use your phone system’s features efficiently. If you’re not sure where to get started, you’ve come to the right place. We’ve outlined all the basic principles and best practices for your phone greetings so you can design, script and record with confidence.

Go to the post >

IMPROVING YOUR BUSINESS COMMUNICATION SKILLS

Business communication skills are keys to success and are an important area that must be developed. From public speaking and body language to active listening and negotiating, there are many aspects to communicating effectively in the business realm. The way a person communicates in business can lose or seal a deal, influence others to increase their work performance, and ensure that your message is delivered effectively and that your intended audience comprehends your intent.

Go to the article >

UNIFIED COLLABORATION ETIQUETTE AND HOW TO IMPROVE IT

In this audio interview, Daryl Reva speaks with ITinCanadaOnline’s Nestor Arellano about unified collaboration etiquette and the rules employees should follow to respect a coworker’s presence.

Listen to the podcast >

"COFFEE SHOP" ETIQUETTE IN THE AGE OF THE CLOUD PHONE

Today, remote workers truly work anywhere – from airport lounges and train stations to parks and public libraries. When you’re surrounded by others trying to get work done, the dynamics change. There’s more noise, less table space and a greater chance of overhearing private conversations. But a few guidelines of “coffee shop” etiquette can help us all share the same place amicably. As you jet between your favorite spots, keep the following in mind.

Go to the post >

5 ESSENTIAL BUSINESS PHONE HEADSET ETIQUETTE RULES FOR WORK

Once upon a time, office workers walked around with cricks in their necks from cradling phone handsets between their heads and shoulders. Fortunately, phone technology has advanced since then. The flexibility and convenience of wireless headsets for business phones has created the opportunity for new workplace faux pas. Basic headset etiquette is important for a well-functioning workplace, so we’ve taken it upon ourselves to put these basic rules down in ink (or in this case, pixels). Feel free to pass them around your office—especially if you have any chronic offenders. Your coworkers will thank you.

Go to the post >

BECOME A STAR: VIDEOCONFERENCE ETIQUETTE FOR OPEN WORKSPACES

Open workspaces have their own unique set of pluses and minuses. Like open workspaces, video calls are becoming more common as they enable remote workers and colleagues in global companies to collaborate easily in real-time. As employees collaborate in real-time via video, however, there are a few things employees in open workspaces need to consider. These videoconferencing etiquette tips will keep your co-workers happy whether they’re in the open office or elsewhere across the globe.

Go to the post >

5 TIPS TO HELP YOU AVOID EMBARRASSING YOURSELF DURING A SCREEN SHARE

The ability to share your screen is an incredibly helpful advancement in collaboration technology. No longer do you have to try to describe things verbally or direct people to the same page of an emailed document. Screen sharing can help add clarity, avoid confusion and make for more productive real-time collaboration. But if you’re not careful, screen sharing can also get you in trouble in a hurry. So we’ve assembled five tried-and-true tips to help you avoid embarrassing yourself during a screen share.

Go to the post >

THE BUSINESS COMMUNICATION LETTER WRITING GUIDE

In business, we are not only judged by our appearance, but also by our ability to communicate. Whether it is in person, over the phone, or through written letters, emails, and memos, the way in which we express ourselves says a lot. Drafting a business letter can be particularly difficult for many people. Apart from the formal tone, the writer has to pay special attention to how they format the letter and phrase the wording. It is definitely worth it to brush up on the basics of writing a business letter. To help you, we’ve put together this letter writing guide.

Go to the article >

HOW TO PREPARE FOR A PHONE INTERVIEW

A phone interview is a very common way for companies to screen potential employment candidates. Once the hiring manager reviews the resumes they have received, there is a list of preliminary candidates that is created. Those are the candidates that will begin the interview process with a phone interview. The important thing that every employment candidate must remember is that a phone interview is just as critical to the recruiting process as any other kind of interview.

Go to the article >