They must understand that how they interact with clients and business associates over the phone will either portray them in a positive light or a negative one. In the hands of a poorly trained employee, manager, or business owner, telephone use can have an extremely negative effect on the business. For this reason, it is important that companies properly train their employees on good and bad phone practices.
The method that you choose to communicate should be appropriate to the audience, situation and nature of the message that needs to be communicated. Often a call is the best way to communicate. Other times your task will be best accomplished with an instant message or SMS. And, even email sometimes is the way to go (though it is too often abused).
Check out our guide to office communications. It will help you pick the best method to communicate what you have to say. And for when you do decide to use the telephone to communicate, make sure you follow the following set of do’s and don’ts because every call counts.
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