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On November 9, 2021, Mitel announced a strategic partnership with RingCentral in which RingCentral is now Mitel’s exclusive UCaaS partner, bringing business communications to the next level.
This exciting partnership enables existing Mitel Cloud customers a seamless path to RingCentral's award-winning Message Video Phone (MVP) UCaaS services, ranked as the market leader in the Gartner Magic Quadrant, and Mitel Partners the opportunity to partner with RingCentral.
The best alternative/replacement to MiCloud Flex is RingCentral MVP.
RingCentral MVP customers get access to features like:
Mitel will continue to support existing customers and partners on the MiCloud Flex service, leveraging the existing support processes. Technical and support documentation will continue to be available through Infochannel, PowerUP, and other technical publication sites.
Existing customers and partners will continue to have the ability to manage their MiCloud Flex accounts, including adding or changing their services, through the partner or via Mitel support teams. Customers or partners adding locations will continue to be able to do this through the Mitel Support organizations.
This page is NOT announcing the end of support of MiCloud Flex. Information here excludes the MiCloud Flex Wholesale program.
The partnership with RingCentral provides existing customers and new prospects the opportunity to access RingCentral's award-winning Message Video Phone (MVP) UCaaS services, the clear market leader in the Gartner Magic Quadrant.
Yes. Existing customers will be able to add services or locations to their accounts through their partner or via Mitel support. This will remain true after June 30, 2022.
No, Mitel will continue to support MiCloud Flex.
* Up to 3 months / MVP compatible devices - Terms & Conditions > **Waived Early Termination Fees (ETF) - Terms & conditions apply to waived ETF release form. Speak to your Mitel Representative for full details.
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