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Retail and Partner Delivered versions of MiCloud Flex reached end of sale on June 30, 2022. Wholesale versions of MiCloud Flex reached End of Sale on December 31, 2023. Existing customers on MiCloud Flex will continue to be supported by Mitel partners (Wholesale and Partner Delivered, or by Mitel Cloud Support (Retail) after these dates. The best alternative or replacement for MiCloud Flex is MiVoice Business on a Subscription plan. Click the link below to learn more about Mitel Subscription and MiVoice Business Solutions to make the move that makes sense for your business. Contact your local Mitel communications reseller for next steps.
Mitel has evolved MiVoice Business and now provides a full range of deployment and commercial options.
These solutions provide all the options a prospective customer may require and present great alternatives for existing MiCloud Flex customers when they are ready for the next move.
MiCloud Flex customers have numerous options available depending on their business needs. The best alternative/replacement to MiCloud Flex is MiVoice Business. Mitel has evolved MiVoice Business and now provides a full range of deployment and commercial options.
These solutions provide all the options a prospective customer may require and present great alternatives for existing MiCloud Flex customers when they are ready for the next move.
With MiVoice Business, MiCloud Flex customers get access to features like:
Mitel will continue to support existing customers and partners on the MiCloud Flex service, leveraging the existing support processes. Technical and support documentation will continue to be available on the PowerUP Hub for Mitel partners, and other technical publication sites like the Mitel Document Center.
Existing customers and partners will continue to have the ability to manage their MiCloud Flex accounts, including adding or changing their services, through the partner or via Mitel support teams. For MiCloud Flex Retail and Partner Delivered, customers or partners adding locations will continue to be able to do this through the Mitel Support organization.
This page is NOT announcing the end of support of MiCloud Flex.
Mitel has evolved its portfolio offering to provide all MiCloud Flex options via alternative public and private cloud solutions depending on what customers are looking for. RingEX is a complete UCaaS solution deployed in RingCentral’s public cloud data centers.
Yes. Existing customers will be able to add services or locations to their accounts through their partner or via Mitel support. This will remain true after June 30, 2022 for MiCloud Flex Retail and Partner Delivered customers and after December 31, 2023 for MiCloud Flex Wholesale customers.
No, Mitel will continue to support MiCloud Flex.
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