What Happened to Shoretel's Products?

In September 2017, Mitel completed the acquisition of ShoreTel. ShoreTel was rebranded as Mitel, and as part of the merger, some of ShoreTel’s products were renamed, some were replaced and some may have or are being discontinued. We created this page to help you find out what happened to ShoreTel’s most popular products after the acquisition by Mitel, and where possible, direct you to their new names or their replacements.

What happened to ShoreTel Connect Cloud?
ShoreTel Connect Cloud was renamed MiCloud Connect. MiCloud Connect reached end of sale in June 2022. In mid-June of 2024, MiCloud Connect was acquired by RingCentral, including the products, related intellectual property, and respective customer bases.

What happened to ShoreTel Connect Onsite?
ShoreTel Connect Onsite was renamed MiVoice Connect. This platform entered into its Product Lifecycle Management Plan and the End of Technical Support will be December 31, 2029. For MiVoice Connect customers, we have several options for upgrading to MiVoice Business. Learn more here. For existing questions on MiVoice Connect, please visit the support page. 

What happened to ShoreTel 14.2 / Mitel 14.2?
ShoreTel 14.2 was renamed Mitel 14.2 when Mitel acquired ShoreTel in 2017. ShoreTel 14.2 / Mitel 14.2 reached end-of-life status in September 2020. This product is no longer available from Mitel. For options in upgrading to MiVoice Business, learn more here. 

What happened to ShoreTel Sky / Mitel Sky?
ShoreTel Sky was renamed Mitel Sky after Mitel acquired ShoreTel. In mid-June of 2024, Mitel SKY was acquired by RingCentral, including the products, related intellectual property, and respective customer bases.

What happened to Mitel Sky for Maxhire ATS?

Mitel stopped selling the Mitel Sky for Maxhire ATS in 2020.

What happened to JobScience Integrated with Mitel Sky Phones?

Mitel stopped selling the JobScience Integrated with Mitel Sky Phones in 2020.

What happened to Mitel SKY for LinkPoint360?

Mitel stopped selling the  Mitel SKY for LinkPoint360 in 2020.

Related questions this page may help answer:

• Are Mitel and ShoreTel the same?
• Is Mitel a part of ShoreTel?
• Is ShoreTel still in business?
• Who bought ShoreTel?
• What happened to ShoreTel?

Looking for other products, including products from an acquisition or merger?

Mitel regularly acquires and merges with companies. If you’re looking for information on legacy Mitel products or products from one of the companies acquired by, or merged with, Mitel, you may find them here:

Mitel products

Aastra products

Shoretel products

Oaisys products