What Happened to Mitel's Old Products?

Mitel has been around for more than 50 years. A lot has changed about communications and collaboration technology in that time, so it should come as no surprise that over the years, some products are replaced, retired, or renamed as we introduce, combine or innovate others. We created this page to help you find out what happened to some of Mitel’s more popular products, and where possible, direct you to their new names or their best replacements.

What happened to the Mitel phone systems and applications?

What happened to Mitel MiCloud Connect? 

ShoreTel Connect Cloud was renamed MiCloud Connect. MiCloud Connect reached end of sale in June 2022. In mid-June of 2024, MiCloud Connect was acquired by RingCentral, including the products, related intellectual property, and respective customer bases.

What happened to Mitel Teamwork? 

Teamwork is part of MiCloud Connect, which means it reaches end of sale in June 2022. Learn more here >

What happened to MiCloud Connect Contact Center? 

MiCloud Connect Contact Center is part of MiCloud Connect, which means it reaches end of sale in June 2022. In mid-June of 2024, MiCloud Connect was acquired by RingCentral, including the products, related intellectual property, and respective customer bases.

What happened to MiCloud Flex? 

Retail and Partner Delivered versions of MiCloud Flex reached end of sale on June 30, 2022. The best alternative/replacement for MiCloud Flex Retail and Partner Delivered is MiVoice Business Subscription. 
 
Wholesale versions of MiCloud Flex reached End of Sale on December 31, 2023. Existing customers on MiCloud Flex Wholesale will continue to be supported by Mitel, through Mitel partners, after this date. The best alternative or replacement for MiCloud Flex Wholesale is MiVoice Business on a Subscription plan.  Learn more about Mitel Subscription and MiVoice Business Solutions to make the move that makes sense for your business.  Contact your local Mitel communications reseller for next steps.

What happened to MiCloud Business?

MiCloud Business reached end of sale in December 2019 and will be End of Life June 2024. The best alternatives or replacements for MiCloud Business are RingCentral and MiVoice Business Subscription. Learn more about the MiCloud Business End of Life and what this means for existing customers here >

What happened to MiCloud Office? 

MiCloud Business reached end of sale in December 2019 and will be End of Life June 2024. The best alternative/replacement for MiCloud Business is MiVoice Business Subscription. Learn more about the MiCloud Business End of Life and what this means for existing customers here.

What happened to MiCloud Enterprise?

MiCloud Enterprise was renamed MiCloud Flex.

What happened to Mitel 14.2 / Mitel 14.2? 

ShoreTel 14.2 was renamed Mitel 14.2 when Mitel acquired ShoreTel in 2017. ShoreTel 14.2 / Mitel 14.2 reached end-of-life status in September 2020. This product is no longer available from Mitel. For options in upgrading to MiVoice Business, learn more here.

What happened to MiCloud Contact Center?
MiCloud Enterprise Contact Center is now MiCloud Flex Contact Center. 

What happened to MiCloud Engage Contact Center?

Mitel is no longer actively selling MiCloud Engage Contact Center as a new system. Mitel is honoring existing commitments for this system. If you don't already have a commitment for this system, and/or are interested in something similar, the best alternative or replacement for MiCloud Engage Contact Center is MiCloud Connect CX. 

What happened to Mitel Sky for Maxhire ATS?
Mitel stopped selling the Mitel Sky for Maxhire ATS in 2020.

What happened to JobScience Integrated with Mitel Sky Phones?
Mitel stopped selling the JobScience Integrated with Mitel Sky Phones in 2020.

What happened to  Mitel SKY for LinkPoint360?
Mitel stopped selling the Mitel SKY for LinkPoint360 in 2020.

What happened to Mitel phone and accessories?

What happened to Mitel 6390 Analog Phone? 

Mitel stopped selling the 6390 Analog Phone in 2020.

What happened to Mitel 6392 Analog Phone? 

Mitel stopped selling the 6392 Analog Phone in 2020.

What happened to Mitel 7106 Analog Phone? 

Mitel stopped selling the 7106 Analog Phone in 2020.

What happened to Mitel 7147 Analog Phone? 

Mitel stopped selling the 7147 Analog Phone in 2020.

What happened to Mitel 8004 Analog Phone? 

Mitel stopped selling the 8004 Analog Phone in 2020.

What happened to Mitel 9110 Analog Phone? 

Mitel stopped selling the 9110 Analog Phone in 2020.

What happened to Mitel 9116 Analog Phone? 

Mitel stopped selling the 9116 Analog Phone in 2020.

Looking for other products, including products from an acquisition or merger?

Mitel regularly acquires and merges with companies. If you’re looking for information on legacy Mitel products or products from one of the companies acquired by, or merged with, Mitel, you may find them here:

Mitel products

Aastra products

Shoretel products

Oaisys products