Contact Center and CX

Bringing home the bacon looks slightly different for grocery shoppers and providers.

Listening is the most efficient way to gather information. As the fastest human sense with millisecond processing, it soundly beats out reading and parsing text.

Mitel’s Contact Center Specialization was created for our partners who are experts in Customer Experience and know how to deliver exceptional contact center solutions for your business.

Not long ago, banks and community-based financial organizations, such as credit unions, were almost exclusively brick-and-mortar establishments.

We’ve all watched high-performance athletes lose a race by mere fractions of a second. It's compelling to watch whether the athlete is running on a track, racing down a ski hill, or skimming across a swimming pool.

The adage that retaining current customers is more cost-effective than acquiring new ones has never been more critical than in today’s insurance industry. Faced with increasing competition, insurance companies must closely monitor existing customers’ needs to succeed in any market.

Consumer expectations for business interactions have climbed to new heights.

In the ultra-competitive unified communications (UC) market, the landscape of products is increasingly nuanced, making it more difficult to differentiate portfolios and stand out to customers. Adding to the challenge, new and traditional competitors constantly impose themselves on customers with attractive new offers.

October was National Cybersecurity Awareness Month. While it’s great to have a month focused on raising awareness about the importance of reducing online risks, cybersecurity challenges don’t go away when the month ends. They are there all year, and they are constantly evolving.

In the highly competitive financial services industry, banks must ensure customers enjoy an easy and efficient experience at each journey stage. There’s simply too much risk that poor experiences will tarnish the bank’s reputation, turn away customers, and negatively impact the bottom line.