6 Hospitality Technology Case Studies You Should See

There are few places that the customer experience (the guest experience) is more important than hotels and hospitality businesses. We’re happy to present visions of the future, but today thought you’d like something a little more immediate and actionable. So here are six concrete examples of real-life hotels and hospitality businesses that have used communications and collaboration technology to make tangible improvements to their guest experiences and operations.

closeup of bell at Hyatt Hotel front desk

Hyatt Hotels

Hyatt Hotels was in a need of a way to communicate with that fit the speed and mobility required to be a world-class hospitality brand. The needed to make sure it was easy-to-use, highly reliable, enhanced employee mobility and reachability—and do it all while keeping costs in line.

Watch Hyatt explain how they enhanced operations across a continent >


 

Firmdale Hotel front desk with flowers

Firmdale Hotels

Firmdale Hotels needed a management and monitoring tool that would assist the IT department in maintaining round the clock reliability to complement their existing Mitel communications infrastructure. Uptime is critically important in the hotel industry, and with devices and applications spread across multiple locations, Firmdale Hotels wanted greater control over this infrastructure.

Find out how Firmdale Hotels got greater insight and control >


 

Red Funnel Ferries photo of boat at sea

Red Funnel Ferries (Video)

From a communication perspective, Red Funnel Ferries was looking to enhance their customers' experience and move from being voice-only reactive to omni-channel proactive. They wanted to meet customers on the new communications channels they were using, like social media, and at the same time increase their employee productivity.

Watch Red Funnel Ferries explain how they transformed their customer experience >


 

Viking Line cruise ship sailing

Viking Line Cruises

Viking Line operations include passenger services, recreation and cargo carrier services. They were running 15 contact centers in three countries and 10 cities dealing with three different currencies and two time-zones that were previously on multiple disconnected systems. They also had disparate technologies for order taking and order processing. All of which made it tough and inefficient to meet their main goal of offering customers the best quality of service.

Discover how Viking Line consolidated systems to better serve their customers >


 

Hotelbeds front desk

Hotelbeds

Hotelbeds has invested in Europe, America and Asia, and focuses on emerging markets with high growth potential. With such a robust geographical expansion plan, Hotelbeds required a solid communications network that would guarantee capacity, fluidity and scalability of its platforms and applications and, of course, assist in providing a superior customer service.

See how Hotelbeds unleased company growth by finding a scalable alternative solution >


 

Mint Hotels hotel room with bed

Mint Hotels

Mint pushes the boundaries with pioneering concepts in technology and design. In 2007, the Mint hotel group received the “Technology Award” at the European Hotel Design Awards for its Manchester hotel, which set an industry benchmark. In order to remain at the forefront of the latest technology, it was essential that Mint Hotels had an advanced communications solution to enhance the guest experience, improve customer service and optimize productivity and costs.

Find out how Mint Hotels used forward-thinking technology to wow their customers >


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