Your home for the latest on business communications trends, tips, news and announcements.
Five questions to ask to determine which cloud environment – public, private or hybrid – makes the most sense for your company.Read
What’s the first stop on the itinerary for today’s travelers? Online review sites. Before they book their next trip, consumers inevitably read what others have to say about your hotel properties. In fact, it’s a near-universal activity. According to research by Cornell University, 93 percent of travelers use online reviews before choosing a hotel.
Hospitality management knows all too well the impact this can have on reservations and their average daily room rate.Read
What’s on your phone? Today’s personal devices have an app for everything, from tracking fitness to recording meals to improving mindfulness. In 2018, Accenture reported that 75 percent of consumers believe technology is important to managing their health. And almost half – 48 percent – use health-related mobile or tablet apps, a dramatic rise from 2014’s 16 percent.Read
Hospitality brands ensure a positive customer experience when they leverage technology that enhances personalization at key moments of the traveler’s journey.Read
Inspiring university alumni, local groups and partners to donate requires a contact center solution that streamlines a personalized customer experience.Read
Cloud communications is transforming businesses every day due to its flexibility and scalability.Read
Giving machines a voice in field services opens a world of possibility, including efficiency improvements and new revenue streams.Read
Retailers can ensure higher customer satisfaction by getting employees and suppliers on the same page. That means investing in collaboration technology.Read
Poor patient-to-provider communications translates into higher costs and lower profit for healthcare providers. But technology improves the customer experience.Read