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Many enterprises are urgently reconsidering their business communications to keep pace with the needs of the new work environment. Do they stay with their premises-based solution or migrate to the cloud to take advantage of new capabilities, new technologies and hybrid working? 

Together with our Certified Partners, Mitel can offer a fast, seamless migration to the cloud. The added advantage is that when you choose a Mitel Certified Partner for cloud services, the learning curve is flatter as you already know our systems and trust our services. And that’s not all. You can also expect: 

  • Less disruption than with other cloud vendors
  • To gain the full benefits from your previous investments in phones while also enjoying the additional benefits of the cloud
  • Easier integration of emerging technologies, unlocking all the capabilities cloud communications has to offer

Let’s talk a bit about why the cloud is so attractive and the options available. First, migrating to the cloud may mean that you no longer need to buy and operate servers and software. You simply purchase the services you need, and these are delivered through the cloud.  You can buy software as a service (SaaS) which delivers specific software application services. 

Another option is infrastructure as a service (IaaS) from providers such as Google Cloud, Microsoft Azure or AWS, who provide data center services. These are public services where you share the cloud with other organizations. For enterprises who need a dedicated environment and more control, the alternative is a private cloud. This is more costly and may require advanced expertise within the organization.


You Have Options. Here's how to Buy the Right Cloud Communications Solution for Your Business. >


Evolution of the private cloud

Now there’s a new option. Mitel, and a few other providers, are offering managed private cloud services that combine the benefits of public and private cloud services. Mitel calls this new service MiCloud Flex, and it provides three separate communications capabilities:

  • Traditional owned or controlled software in a data center – a secure, private solution accessible only by one business
  • Controlled software on cloud infrastructure – for businesses that want to keep control but with the capability to be more agile in deploying communications applications
  • Public software as a service – shared between different organizations with hosting, management and security the responsibility of a hosting company

So, what’s new about MiCloud Flex and how does it differ from our existing cloud service, MiCloud Connect?

Both Mitel cloud solutions offer telephony, collaboration, conferencing, and features like contact center and integrations. But, whereas MiCloud Connect is a public cloud service designed for general use, MiCloud Flex offers your organization extra control as it is offered in a dedicated, secure environment. It provides the best of both worlds – you benefit from the value and simplicity of cloud-delivered services but retain the greater control of a dedicated private cloud solution. And since it is a pre-built, optimized and managed cloud service, you won’t need to employ a dedicated IaaS Engineer to maintain it.  One of the key benefits of MiCloud Flex is that it can be optimized to exact specifications. Your business can customize systemwide parameters, set default values, and select integrations that meet your specific requirements. 

Explore further 

We expect MiCloud Flex to be most appealing to organizations with 100+ seats, for whom control is important as well as reliability, security, scalability, and global reach. These organizations may also be spread across several locations. This makes MiCloud Flex an ideal solution as users can enjoy the same communications experience anywhere, anytime and on any device. Cloud storage means applications and information can be seamlessly accessed, while advanced security protection ensures that sensitive data remains safe. In addition, it also offers organizations that previously rejected private clouds due to complexity and costs the chance to take a fresh look. MiCloudFlex offers a solution that optimizes the benefits of public cloud services, such as scalability and global reach, with the control that many organizations need.

Not all enterprises need that control, however. For those who need a simpler route to the cloud, there’s MiCloud Connect, which can be implemented fast with no upfront costs or commitments. Optimized to Google Cloud, MiCloud Connect is a public cloud service but with built-in controls to ensure privacy and a wide range of features and capabilities. 

Whether your business needs a private cloud solution or can make a quick move to the cloud via a public cloud solution, Mitel has everything necessary to meet your communications technology needs. As experts in on-prem, cloud and moving customers from one to the other, you can trust that your cloud migration experience will be both easy and seamless.

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