Proactive Performance Monitoring is a No-Brainer header

Proactive Performance Monitoring is a No-Brainer

1 min read

Javier Garcia-Plata

Javier Garcia-Plata | November 14, 2022

It’s clear that the “now of work” and the “future of work” will be a mix of employees working from home, the office, and places in between.

What is the impact of this change on unified communications? With a network that has grown more complex, chances are you need to double down on your monitoring efforts to ensure that your employees have productive and positive user experiences. Proactively monitoring Mitel devices and the network is critical to stay one step ahead of issues. Mitel Performance Analytics (MPA) is a fault and performance management solution that proactively monitors and manages your entire network and can quickly identify voice and network quality concerns before business and productivity-affecting issues arise. 

Effective Collaboration and Communication

If users run into issues with their collaboration and communication tools, they will soon get frustrated, and overall productivity can plummet. IT teams must be armed with proactive network performance management tools to detect, troubleshoot, and address voice quality problems. MPA delivers around-the-clock monitoring, alerts, testing tools, secure remote access to identify and troubleshoot problems, and analytics and reports to provide additional insight. Its benefits are game changers:

1. Continuous performance monitoring of your Mitel devices and network.

End-to-end network performance management of Mitel systems and the surrounding network.

2. Real-time alerting for fast problem detection.

No more searching for a needle in a haystack.

3. Secure remote access and testing tools.

This means problems are fixed faster, and there is no need for costly truck rolls.

4. A support model that has shifted from reactive to proactive.

Detecting and preventing problems before users are impacted keeps you one step ahead of issues that can impede productivity.

MPA in Action with NHS Grampian

Mitel customer NHS Grampian, a regional health organization in Scotland, needed an effective communication infrastructure to easily access patient health and care record updates, connect employees, and collaborate internally. To simplify the management of its extensive network, NHS Grampian turned to MPA for faster problem detection and resolution tools. As a result, they could reallocate IT resources to other projects that significantly impacted business productivity. 

The IT team at NHS Grampian views MPA as a critical tool. Rob Merson, Engineer at NSHG, said this about MPA: “Our team uses the product daily, and the support we have received has been exceptional from day one.”

The Perfect Tool for Any Work Model

Don’t leave your IT team flying blind without the tools they need to proactively address and resolve user performance issues and keep their organisations connected. Mitel customers need the peace of mind that MPA provides as part of the upgrade to Premium Software Assurance. Mitel Premium Software Assurance includes MPA, and this upgrade offers all the benefits in the Standard subscription plus 24/7 technical support and access to online training. The result is faster problem resolution and the ability to deliver optimal network performance. MPA can monitor your network in real-time, prevent problems before they occur, and let you troubleshoot problems quickly. IT administrators say that the investment in network monitoring begins to pay off immediately as they start to see issues previously only reported by users calling in proactively.

Contact your Mitel Partner to learn more about MPA and ask about Premium Software Assurance, which includes proactive performance monitoring service, with real-time alerting to identify voice and network quality concerns before business-affecting outages arise. 

Javier Garcia-Plata

Javier Garcia-PlataSenior Product Marketing Manager

Javier Garcia-Plata joined Mitel in 2022 as Senior Product Marketing Manager, bringing rich experience in customer strategy, business digitalization, and strategic new business development, leveraged in global companies including Canon, SunChemical, and Pearson. In his role as a product marketer, Javier helps to improve the experience of partners and users worldwide working with Mitel.

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