When communications slip, even briefly, teams feel the impact long before anyone logs a ticket. Downtime doesn’t just disrupt operations, it introduces doubt. Whether you’re delivering service across customer environments or supporting a single enterprise network, the challenge is the same: fix issues before they’re felt. That’s exactly where Mitel Performance Analytics (MPA) 3.6 excels.
Built for increasingly distributed ecosystems, MPA 3.6 combines proactive monitoring, real-time diagnostics, and intelligent alerting in one unified platform. It gives teams, from service providers to internal IT, the clarity to act early, resolve quickly, and maintain confidence across every call.
Stay Ahead of Disruption
MPA 3.6 detects degradation before it escalates. Synthetic testing simulates real user activity to surface early warning signs, helping teams address issues quietly, often before users even notice.
Key capabilities include:
- 24/7 monitoring of voice quality, device availability, and system health
- Real-time alerts for performance dips, threshold breaches, or emerging anomalies
- Synthetic call testing to identify weak points without impacting live traffic
- Root-cause diagnostics powered by guided recommendations from Miya
This proactive insight helps prevent incidents from becoming outages, reducing tickets, escalations, and user frustration.
Unified Visibility, Wherever You Operate
As communications environments grow more complex, having one source of truth becomes essential. MPA 3.6 delivers a single dashboard that spans Mitel and third-party systems, across both on-premises and cloud deployments.
From a single pane, teams can:
- Track SLA performance and uptime across regions or sites
- Monitor backup and patch compliance for every device
- Assess voice metrics by location, segment, or system type
- Drill down to understand where, why, and how an issue started
Whether managing a fleet of client environments or coordinating performance internally, teams gain clarity and control.
Act Fast, Resolve Precisely
When issues do occur, speed and accuracy matter. MPA 3.6 enables fast, remote intervention with:
- Secure remote access for global triage without dispatch delays
- Context-rich dashboards that reduce time to root cause
- Embedded guidance from MiYA, our AI-powered technical support tool, to help teams take the right action, right away
These features translate into shorter resolution times and fewer repeated issues, keeping both partners and internal teams focused on value, not just maintenance.
With MPA 3.6, you don’t just monitor performance, you manage it proactively, transparently, and with confidence. For every user, in every environment, support gets smarter.
FAQs
Why do my VoIP calls keep dropping randomly across sites?
Dropped or poor-quality calls across locations often stem from underlying network performance issues that standard tools can’t pinpoint. Mitel Performance Analytics 3.6 uses synthetic call testing and real-time monitoring to surface root causes like link degradation or jitter before they impact users.
How can I reduce the number of support tickets we get for voice quality issues?
Most voice-related tickets are reactive. MPA 3.6 flips the script with proactive alerting and visibility across hybrid environments, helping IT teams detect and resolve quality dips before users report them, cutting ticket volume and resolution time.
Is there a way to monitor non-Mitel devices alongside Mitel systems in one place?
Yes. MPA 3.6 offers a single dashboard for both Mitel and third-party devices. That means consistent oversight across your full communications stack, on-premises, cloud, and hybrid, without switching between tools.
How do I identify the root cause of intermittent voice issues faster?
MPA 3.6 combines intuitive dashboards with Miya-guided recommendations to accelerate troubleshooting. IT teams can isolate performance problems in minutes, not hours, reducing downtime and frustration for users and support staff alike.