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Expert InsightsSoftware Assurance for Unified Communications | Busting Myths
I had the opportunity to hold eye-opening conversations with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions. They are reputed independent consultants who know the business communications industry inside-out and have customers in almost every business area. -
Application IntegrationsMitel Puts the “I” in Teams with Telephony Integration
One of the most startling statistics to emerge from the COVID-19 pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, Microsoft Teams use grew by 894%. That’s more than Zoom, in case you were wondering. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. Microsoft Teams has become the de facto communications platform for over one million organizations in just a few years. -
Communications & Collaboration8 Business Communications Resolutions for a Successful 2023
‘Tis the season for New Year’s resolutions – and here at Mitel, we know how vital the turn of the new year is for organizations -
Communications & CollaborationThe Rise of Returnships: How to Get the Most Out of Returning Workers
Kids. Health issues. Caring for an elderly parent. These are just some reasons employees might take an extended break from work. The pandemic, however, caused a surge in people exiting the workforce. -
Remote Working11 Cybersecurity Tips and Best Practices for Remote and Hybrid Workers
Remote work is all the rage, and it’s easy to see why. -
Customer Experience7 Steps to Smarter Scheduling Call Centers
Contact center managers are under a lot of pressure to deliver better results with less resources. -
Communications & CollaborationUltimate Guide to Building Better Meetings
Online meetings pose challenges that in-person meetings do not. -
Communications & CollaborationYour Guide for Better Business Communications
It doesn’t matter where you work, it’s how you work, and part of everyone’s job is communicating. -
Expert Insights
Industry Analysts’ Coverage 2022 Recap
The communications and technology analyst community had much to say about Mitel and our core initiatives this year.