When Disruption Isn’t an Option
In enterprise manufacturing, change can’t come at the expense of stability. Modernize too slowly, and you risk falling behind. Move too fast, and you risk interrupting the operations that keep your business running.
Few places feel this tension more than the contact center.
You know the pressure:
- Customers and suppliers expect real-time updates, not voicemail loops.
- Field teams want answers yesterday.
- Escalations and service costs are piling up.
- And most contact center platforms? They haven’t seen an upgrade since they thought customer support was a 9-to-5 job.
Yet, large-scale migrations or bleeding-edge AI platforms don’t always fit the manufacturing world, especially when compliance, uptime, and integration matter as much as innovation.
That’s where Mitel CX comes in. It’s not built for hype. It’s built for the real-world modernization challenges that enterprise IT teams face every day.
A Smarter Way to Modernize CX, On Your Terms
Modernization Without the Whiplash
Mitel CX is built to support a measured, stepwise upgrade path, especially for organizations managing complex infrastructure.
- If you’re already on a Mitel voice platform, CX capabilities integrate natively, preserving your existing investments.
- If you’re migrating from another system, Mitel and our partners offer structured onboarding, data migration support, and deployment flexibility to reduce risk and downtime.
Whether you're optimizing what you have or preparing to modernize fully, Mitel CX gives you a practical path forward without the rip-and-replace headache.
Hybrid Deployment That Respects Data Control
Whether you need full on-premises for compliance or a hybrid setup to extend features to mobile or remote teams, Mitel lets you choose the architecture that fits your operation, not someone else’s.
AI Where It Matters
Yes, Mitel CX includes AI. But in ways that support, not burden, your teams:
- Agent Assist offers guidance and sentiment analysis to boost performance.
- Virtual Agents handle routine requests, freeing staff to focus on complex issues.
- Real-Time Transcription and Summarization reduce after-call work, improving consistency.
These tools bring efficiency without the loss of oversight. That’s innovation on your terms.
Hear from Martin Bitzinger - Senior VP, Product Management how Mitel’s CX strategy leads with AI and hybrid infrastructure.
Stability You Can Count On
If you’re using Mitel for voice, you’re already investing in what matters most: uptime, integration, and control. Mitel CX builds on that same foundation, backed by service and support teams who understand complex enterprise environments.
What Stakeholders Need to Hear
You’re not the only one who needs to sign off. Here’s how to build alignment across the org:
- To CX Leaders: “We’re giving your agents more insight, less guesswork, and better tools, without forcing them into an unfamiliar system.”
- To Operations: “Fewer escalations, tighter SLAs, and more visibility into service patterns across regions and product lines.”
- To Compliance and IT Security: “On-premises or hybrid control of sensitive data. Role-based access. Audit-ready logging.”
- To Finance: “We protect your past investments, while giving you the tools to deliver measurable CX improvements, and we can do it with OpEx or CapEx models.”
Built for Manufacturing Realities
Mitel CX is particularly well-suited to complex, regulated, and distributed environments:
- Warranty and Service Handling: Route issues based on SKU, geography, or priority, then escalate with context, not chaos.
- ERP & CRM Integration: Connect support interactions to inventory, billing, or order management tools without integrating custom middleware.
- Multilingual, Multiregional Readiness: Real-time translation ensures consistency across time zones and borders.
- Support for Remote and Mobile Teams: From the plant floor to field services, your agents and supervisors stay connected and informed.
How to Move Forward Without Disruption
You don’t need to gamble the future to improve the present. Here’s how to get started:
- Choose a pilot: Start with a high-volume support queue (e.g., returns or technical support).
- Track what matters: Measure response times, CSAT, and escalation rates before and after deployment.
- Build your business case: Use real-world performance gains to scale the rollout on your timeline, with cross-functional buy-in.
Upgrade Without the Overhaul
In manufacturing, resilience is a strategy. And your contact center should reflect that.
Mitel CX helps you modernize with confidence, enhancing experience, improving agent performance, and unlocking smart automation without putting your operation at risk.
This isn’t disruption for disruption’s sake. It’s a thoughtful transformation, designed to fit how manufacturers work.
Let others chase the latest trend. You’ve got a better plan.
Discover how Mitel CX helps enterprise manufacturers modernize communications safely, strategically, and at scale.
