AI

Discover 2026 predictions for unified communications, focusing on flexibility, security, and evolving user experiences.

In 2025, enterprise AI moved from pilots to production. Learn why hybrid infrastructure, not models, will define AI ROI, compliance, and CX in 2026 in Mitel CMO Eric Hanson's blog.

Mitel CX 2.0 is designed for enterprises that are looking to solve such disconnects between the patient/customer experience and employees, from frontline to back-office and the field.

Workflow Studio provides the automation backbone to make that synchronization real, by connecting people, data, and processes into a single continuous flow.

Part 2 of our AI Revolution series breaks down the tech behind Agentic AI — and shows how to implement it securely, strategically, and at scale.

How autonomous AI agents are transforming the way we work, communicate, and serve customers.

Discover how retail’s customer engagement priorities are driving investments in hybrid and AI-powered communications.

Outdated contact center systems are hurting customer service, draining IT resources, and slowing enterprise manufacturing. Discover how Mitel CX offers a smarter, lower-risk path to modernizing communications infrastructure—without sacrificing control.

Mitel strengthens its leadership in hybrid communications with AI-powered CX, Zoom integration, and a focused strategy designed to empower the evolving workforce.

Catch this republication of SafetyDetectives' blog post from their interview with Mitel CISO Bill Dunnion on cybersecurity leadership, AI, and turning security into a business enabler.