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CollaborationHow Communications Solutions Improve Healthcare Patient and Resident Service
Healthcare providers are vital to our society’s well-being. As the population ages and the need for healthcare services continues to grow, hospitals, clinics, and elder-care facilities face greater demands and inquiries while facing staffing and resource shortages. -
CollaborationWhy Getting Communications Infrastructure Right Has Become a Challenge
Eric Hanson, Chief Marketing Officer at Mitel, said it best “…UC isn’t about where it lives – it’s about what it delivers for the customer.” Communication is crucial to an organization’s success, but finding the solution that fits best can be a complex decision. -
AIMitel CX: A New AI-Assisted Customer Experience Platform
Customer experience (CX) has undergone a profound transformation. Not long ago, it was siloed as a standalone function, fragmenting the view of the customer. Today, CX is a shared responsibility intersecting with critical business processes, making it central to organizational success. -
Customer SuccessMitel Achieves Consecutive Aragon Globe Leader Positions in Intelligent UCC and Intelligent Contact Center
In today’s fast-paced communications landscape, leadership isn’t just about adapting to change—it’s about driving it. At Mitel, we’re proud to announce that we’ve been recognized as leaders in consecutive Intelligent Unified Communications and Contact Center Globes by Aragon Research. -
CollaborationWATCH: Redefining UC Horizons Expert Panel at Mitel Innovation Day 2024
Mitel wrapped up our 14th annual Innovation Day in October! But what exactly is Mitel Innovation Day? It's a time when we collaborate to share new ideas and nurture cutting-edge thinking to surface fresh ideas we can commercialize in our products. -
Customer SuccessMitel in The News: 5 Stories You Might Have Missed in October
If you are interested in cybersecurity, October is likely one of your favorite times of year—Cybersecurity Awareness Month. -
Guest InsightsMitel's Eric Hanson Shares Marketing Insights on Top CMO Podcast
In this episode of the Top CMO Podcast, Eric Hanson, CMO of Mitel, shares insights on repositioning a long-established company to navigate industry shifts and challenge modern market hype. Eric dives into strategies for aligning sales, marketing, and product teams, overcoming the pandemic's impact, and ensuring long-term success in a hybrid business communications landscape. Tune in to learn how to redefine a brand’s story while maintaining core values in a dynamic market environment. -
Customer SuccessImproved Care and Outcomes: The Cascading Impacts of Unified Communications in Healthcare
In healthcare and elder care, effective communication goes beyond good bedside manners. Whether it’s a timely alert to prevent medication errors or a collaborative treatment plan created by multiple doctors, strong communication plays a vital role in patient and resident outcomes. -
CollaborationRegulatory Demands on Unified Communications (UC) Technologies
Staying on top of regulatory demands has become a big challenge for organizations that rely on Unified Communications (UC) technology. As digital resilience and security draw more attention from regulators companies—especially in financial services— need UC systems to meet these higher standards.