The Power of Integration in Hybrid Cloud Communications

Welcome to the third installment of our blog series exploring Mitel’s 7 Dimensions of Communication Control and Flexibility in hybrid cloud communications.

We've set the stage by examining the challenges of modernizing communications infrastructure in today’s ever-evolving technology landscape and exploring multimodal’s ability to bridge the gap between knowledge and frontline workers.

Now we delve into the transformative power of integrations in hybrid cloud communications, highlighting the benefits and showcasing how Mitel's robust solutions can empower organizations.

In today's fast-paced operational landscape, seamless communication and collaboration are more critical than ever. Integrating our communication tools with existing applications and workflows is paramount as we navigate the complexities of hybrid work models,

The Integration Imperative

Integrating communication platforms with productivity suites, business applications, and industry-specific tools unlock many advantages. It streamlines workflows, enhances productivity, and improves the overall user experience.

Imagine a scenario where your communication platform seamlessly integrates with your CRM system. With a single click, you initiate calls, access customer records, and update information without switching between applications. Whether you have your agents work natively within your CRM system with contact center tools or natively in the contact center client interface with links to customer activity records, the choice is yours. This level of integration saves time, reduces errors, and enhances interactions.

Mitel Technology Network's Hub of Integrations

Mitel recognizes the importance of integration and offers a comprehensive suite of solutions and services to address diverse needs. Our technology network boasts over 200 integrations, complementing our solutions and providing many options. From vertical integrations to customer records systems, such as Jack Henry or Fiserv for financial services, or EPIC and Cerner for healthcare, to AI-powered enhancements to IaaS and SIP providers, Mitel's Technology Network connects your communication platform with the tools and technologies that drive your business.

Zoom: A Perfect Match

Mitel's upcoming integration, developed in partnership with Zoom, will enhance collaboration by allowing you to launch Zoom meetings from your Mitel interface and access a wider range of communication tools. This partnership will combine Zoom Workplace and Zoom AI Companion with Mitel's platforms, providing access to the full Zoom Workplace platform and Zoom Phone with embedded support for Mitel PBX platforms. Mitel users can seamlessly access Zoom AI Companion, Meetings, Team Chat, and more.

Microsoft: Connect and Collaborate with Teams

For organizations leveraging Microsoft Teams for collaboration, Mitel offers seamless integration capabilities. Our solutions integrate deeply with Microsoft Teams, allowing you to leverage the familiar Teams interface while benefiting from Mitel's advanced communication features. This integration combines the best of both worlds, empowering your teams to collaborate effectively without disrupting their existing workflows.

Vertical-Specific Integrations Tailored to Your Needs

Mitel understands that different industries have unique communication requirements. That’s why we offer vertical-specific integrations tailored to your needs.

Healthcare

Vocera's hands-free capabilities offer greater ease of communication for caregivers working with patients at the bedside. Nurse call alarm systems Rauland-Borg, AdvanceCare, and Austco enable staff to receive notifications via their primary communication channel and react to emergencies immediately.

Finance

With Lumenvox, voice biometrics technology is used for ID verification and validation. PCI Pal compliant financial transactions help simplify PCI compliance and secure sensitive payment data.

Hospitality

Guest services platform Tiger TMS displays real-time information to guests before and throughout their stay. Staff efficiency and optimization tools like Ennovatech streamline core business operations and automate guest request handling from one central platform.

Mitel's solutions can integrate with your industry-specific applications and workflows, ensuring that your communication platform aligns with your terminology, data structures, and regulatory requirements.

Integration Outcomes that Matter

The outcomes of integrating your communication platform are far-reaching and impactful. Organizations can experience:

• Enhanced Productivity: Streamlined workflows and reduced manual effort lead to increased productivity and efficiency.


• Improved Customer Experience: Integrated communication tools enable personalized and efficient customer interactions, increasing satisfaction.


• Cost Savings: Consolidating communication and business applications can save costs and reduce IT overhead.


• Increased Agility: Integration provides the flexibility to adapt to changing business needs and leverage new technologies.


• Remote Personnel Safety: Whether on large campuses or in extreme environments, keeping people connected through voice or other telemetry sources helps reduce risks and keep them safe.

Mitel Professional Services Guiding Your Integration Journey

Mitel is committed to your success. We collaborate with you to understand your operational challenges and align solutions with your goals. We'll identify your specific needs and required integrations to ensure that the solutions we recommend fit. Integrating your communication platform with existing systems can be complex. Our team manages the entire integration process, from the initial planning and design to seamless implementation and ongoing support. We take the heavy lifting off your shoulders so you can focus on your core operational objectives.

Level Up Your Organization with Mitel Integrations

Integrating your communication platforms with existing communications solutions and workflows is necessary in today's interconnected world. This streamlines workflows by aligning communications into a single channel, eliminating the need to switch between disparate systems. Mitel's comprehensive hybrid cloud solutions, including our technology network, Zoom partnership, and Microsoft Teams integration, empower your organization to achieve seamless communication and enhanced productivity. You can elevate your company's overall performance and drive exceptional customer experiences by supercharging your core business workflows with integrated communications. Contact Mitel to discuss how our integrations can benefit your organization.

In the next installment of our blog series, we will discuss the importance of services in hybrid cloud communications. Stay tuned!