Product News
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Product NewsRead moreHow Mitel Performance Analytics 3.5 Future-Proofs Business Communications
In business communications, staying ahead means more than just keeping up—it means leading the way. Picture a busy office where every call, video conference, and message is essential to getting the job done. -
Communications & CollaborationRead moreMitel CX: A New AI-Assisted Customer Experience Platform
Customer experience (CX) has undergone a profound transformation. Not long ago, it was siloed as a standalone function, fragmenting the view of the customer. Today, CX is a shared responsibility intersecting with critical business processes, making it central to organizational success. -
Digital TransformationRead moreThe Hidden Costs of Industrialized Communications
An interesting repeating pattern of industrialization consequences has found its way to the communications industry. Organizations looking for extreme efficiency and cost control through adopting a standardized, industrialized approach have resulted in a situation akin to being in a city where everyone wears the same clothing. It offers consistency and efficiency but stifles innovation, limits flexibility, and compromises critical areas like compliance, security, and resilience. -
Application IntegrationsRead moreFuture-Proof Communication with Mitel Interaction Recording Insights AI
Contact centers generate enormous amounts of communication data in daily customer interactions through phone calls, online meetings, or chats. This data is a valuable source of information that often goes unused. In most cases, only two to three percent of this data is reviewed for quality or compliance. This is still done manually, which is time-consuming and error-prone. -
Application IntegrationsRead moreEmbracing GenAI at Mitel: Navigating the Next Wave of Innovation
Do you remember the times when businesses adopted the Internet? I’m hesitant to admit that I do. When thinking of those times over 30 years ago, I cannot help but draw parallels with what we are experiencing today as we explore the adoption of Generative AI (GenAI) technology. -
Application IntegrationsRead moreEnhancing Frontline Efficiency: Mitel's Newest Integrations and Solutions
It’s no surprise that we are passionate about unified communications (UC) and are focused on delivering hybrid cloud, vertical solutions, and offerings that improve the efficiency of frontline workers in those target verticals. -
Company NewsRead moreMitel's Products, Programs, and People Awards in 2024 (so far)
Over the first six months of 2024, we’ve had to find a little more room on the mantle. Mitel’s products, programs, and people continue to receive industry awards and recognition for demonstrating innovation, leadership, and value. -
Company NewsRead moreMitel in the News: 5 Stories You Might Have Missed in January
January is synonymous with the new year, but did you know it was also National Hot Tea Month? Of course, a cup of tea has long been a comforting workplace beverage, especially during the colder months -
Business PhonesRead moreWATCH: Enhance Building Security from Your Desk Phone with Mitel Access Control
Much has been written about protecting customer and employee data, but what about protecting your customers and employees? -
Company NewsRead moreMitel in the News: 13 Stories You Might Have Missed from 2023
Welcome to a special edition of our regular roundup of Mitel news from around the globe. We are looking back at some of our favorite stories from 2023 to mark the New Year.