Product News
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Company NewsRead moreMitel in the News: 5 Stories You Might Have Missed in January
January is synonymous with the new year, but did you know it was also National Hot Tea Month? Of course, a cup of tea has long been a comforting workplace beverage, especially during the colder months -
Business PhonesRead moreWATCH: Enhance Building Security from Your Desk Phone with Mitel Access Control
Much has been written about protecting customer and employee data, but what about protecting your customers and employees? -
Company NewsRead moreMitel in the News: 13 Stories You Might Have Missed from 2023
Welcome to a special edition of our regular roundup of Mitel news from around the globe. We are looking back at some of our favorite stories from 2023 to mark the New Year. -
Product NewsRead more5 Subscription Myths Debunked
The subscription economy has grown over the last decade and is projected to grow exponentially over the next five years. -
Product NewsRead more5 Reasons to Get Excited About MiContact Center Business 10.0
Mitel’s MiContact Center Business (MiCCB) release 10.0 is now available and packed with more features to satisfy customers and contact center agents. That’s good news for businesses when customers seek more personalized experiences, even as contact center agents feel less satisfied with their jobs. So, let’s look at five new features in MiCCB 10.0 designed to make everyone happy. -
Product NewsRead moreSimplifying Operations: Mitel Administration and the Evolution of User Management
As the old saying claims, “Simplicity is the ultimate sophistication.” It is also the driving force for developing our new Administration for the MiVoice Business portal, building on our cloud-based administration framework, and simplifying the execution of day-to-day user management functions. -
Product NewsRead moreYour Virtual Receptionist is Mitel Voice Assist
Working in a small business or any lean organization can feel like being a midfielder on a soccer team. Sometimes you’re on offense making sales, sometimes on defense handling customer issues, and there’s often much running around in between. But it doesn’t have to be this way. If excellent customer service is your goal, Mitel is stepping up with the assist: our new Voice Assist solution. -
Product NewsRead moreMiCollab Update 9.7 SP1: Simplifying the UC Experience
Unified communications. If you pardon the telephony pun, it has a nice ring. The trouble is that unified communications (UC) usually means that a vendor has unified their communications products into a single solution; customers might only use some of the communications solutions offered. -
IndustriesRead moreUnlocking Hospitality’s Customer Experience Journey
If you work in the travel industry, your customers aren’t the only ones going somewhere. Your business is also on a journey: a customer experience (CX) journey that follows your customers from their first interaction with your brand to their destination and beyond. -
IndustriesRead moreWhy Are Hotels Home to Some of the Most Serious Cyberattacks?
The hospitality industry prides itself on offering personalized experiences to its guests. To facilitate these experiences, however, hotels, resorts, and cruise ships collect personally identifiable information (PII), from mobile phone numbers to driver’s license numbers. All this PII data makes hospitality providers a desirable target for cybercriminals that profit from re-selling this data on the dark web or holding it hostage via ransomware.